Lulus is renowned for its stylish and chic clothing and accessories, providing customers with a seamless shopping experience through its return policy. To guarantee a simple and worry-free return process, it is crucial to familiarize yourself with the terms and conditions of Lulus’ return policy.
When it comes to returning items at Lulus, there are a few key things to keep in mind. First, items must be in new condition, unworn, unwashed, and have all the original tags attached. Return packages must be postmarked within 30 days of the delivery date to be eligible for a refund.
Lulus provides a 10-day window for free return shipping. Returns postmarked within this timeframe qualify for free return shipping, while returns after the 10-day mark will have a shipping and restocking fee deducted from the refund amount.
It’s important to note that final sale items cannot be returned, and certain items have specific return requirements. For example, shoes must be returned in their original shoe box, beauty products must be returned unused and with the seal unbroken, and handbags must be returned with the original dust bag.
Additionally, Lulus reserves the right to limit or refuse service to customers with excessive return activity. This means that if a customer has a high number of returns within a certain period, their return activity may be subject to modification, such as ineligibility for free returns, returns for store credit only, or disqualification from loyalty program benefits.
Understanding Lulus’ return policy ensures a smooth shopping experience and helps you make informed decisions. Familiarize yourself with the eligibility requirements, return procedures, and specific return requirements for different items. Taking advantage of the Lulus app can also provide free shipping benefits on every order placed through the app.
Now that you have a quick guide to Lulus’ return policy, you can shop with confidence and enjoy a hassle-free experience.
Key Takeaways:
- Lulus’ return policy requires items to be in new condition, unworn, unwashed, and with tags attached.
- Returns must be postmarked within 30 days of the delivery date.
- Returns postmarked within the first 10 days qualify for free return shipping.
- Final sale items cannot be returned.
- Specific return requirements exist for shoes, beauty products, handbags, and other items.
Eligibility for Returns
When it comes to returning items at Lulus, certain eligibility criteria must be met to ensure a successful return process. Understanding these requirements will help you navigate the return process smoothly and efficiently.
To be eligible for returns at Lulus, items must fulfill the following conditions:
- Items must be in new condition, meaning they should not have been worn or washed.
- All vendor tags must remain attached to the items.
If any of these conditions are not met, the return may not be accepted by Lulus. Therefore, it is crucial to carefully inspect your items before initiating a return.
Additionally, it is important to keep in mind that return packages must be postmarked within 30 days of the delivery date. Returns sent after this timeframe may not be accepted.
Ensuring that your items are in new condition and have the vendor tags attached will increase your chances of a successful return. Remember to initiate the return process within the specified time frame to avoid any issues.
Free Return Shipping
If you’re not completely satisfied with your purchase from Lulus, they offer a convenient return policy to make the process as smooth as possible. One of the key benefits is the option for free return shipping on eligible returns.
To qualify for free return shipping, make sure to postmark your return package within the first 10 days of the delivery date. This 10-day window allows you ample time to decide if the item meets your expectations.
If you happen to miss the initial 10-day window, don’t worry. Lulus still accepts returns after this period, but a small shipping and restocking fee will be deducted from your refund amount. The shipping fee is $4.99, and there is also a restocking fee of $1.49 per item.
However, if you prefer to use your own shipping label for the return, you have the option to do so. In this case, only the itemized restocking fee per item will be deducted from your refund.
| Return Shipping | Restocking Fee | |
|---|---|---|
| Within 10 days | Free | $1.49 per item |
| After 10 days | $4.99 | $1.49 per item |
| Using own label | No additional cost | $1.49 per item |
Whether you take advantage of the free return shipping or decide to use your own label, Lulus aims to make the return process efficient so that you can shop with confidence.
Exclusions for Final Sale Items
Final sale items at Lulus are non-returnable and non-refundable. This means that once you purchase a final sale item, you cannot return it for a refund or online credit. However, Lulus does make an exception for final sale items purchased above $25. In these cases, customers are eligible for size-based exchanges.
If you’ve purchased a final sale item that doesn’t fit as expected, Lulus understands the importance of finding the right size. That’s why they allow size-based exchanges for final sale items over $25. Simply reach out to their customer service team, and they will guide you through the exchange process to ensure you receive the correct size for your final sale item.
Return Requirements for Specific Items
Returning items to Lulus? Make sure you follow the specific return requirements for different types of products to ensure a smooth and successful return process.
Protective Packaging
To protect your items during the return journey, it’s important to return them in their original protective packaging. This helps prevent any damage that may occur during transit and ensures that the items arrive back at Lulus in the same condition they were sent to you.
Shoes and Shoe Boxes
When returning shoes to Lulus, be sure to include the original shoe box. This is necessary to safeguard the shoes and ensure they are properly identified upon arrival. Returning shoes without their original shoe box may lead to complications in processing your return.
Beauty Products
If you’re returning beauty products to Lulus, make sure they are unused and with the seal unbroken. Due to hygiene and safety reasons, Lulus cannot accept returns on beauty products that have been opened or used.
Handbags with Dust Bags
If your handbag was sold with a dust bag, please include the dust bag when returning it to Lulus. This helps ensure that the handbag is properly protected during transit and allows it to be presented to future customers in its full packaging.
Items Sold as Sets
If you purchased items that are sold as sets, all pieces must be returned together for the return to be considered complete. Make sure all sizes and components of the set are included in the return package to avoid any return complications.
Gift Cards
Gift cards purchased from Lulus are non-returnable. Please keep this in mind when selecting gift cards as they cannot be refunded or exchanged.
| Item Type | Return Requirements |
|---|---|
| Protective Packaging | Return items in their original protective packaging |
| Shoes | Return with the original shoe box |
| Beauty Products | Return unused with the seal unbroken |
| Handbags with Dust Bags | Return with the dust bag |
| Items Sold as Sets | Return all components of the set |
| Gift Cards | Non-returnable |
By following these return requirements, you can ensure a seamless return experience and help Lulus process your return quickly and efficiently.
Limitations on Return Activity
Lulus values its customers’ satisfaction and strives to provide a seamless shopping experience. However, the company reserves the right to address excessive return activity to maintain a fair and efficient return process for all customers.
Excessive return activity refers to customers who consistently exceed certain thresholds regarding return volume and rate. Let’s take a closer look at these thresholds:
- Customers who make returns totaling $3,000 or more within a 12-month period, with a return rate of 80% or more.
- Customers who make returns totaling $1,500 or more within a 6-month period, with a return rate of 80% or more.
If a customer falls within either of these criteria, they may be subject to a modified return policy. This modified return policy could include the following restrictions:
- Ineligibility for free returns
- Returns only accepted for store credit
- Possible refusal of orders
- Disqualification or pause of loyalty program benefits
Why does Lulus have limitations on return activity?
Lulus’ commitment to quality and customer satisfaction extends not just to the shopping experience but also to the sustainability of its business. By addressing excessive return activity, Lulus aims to foster a fair and sustainable shopping environment for all customers, ensuring that loyalty program benefits and policies align with the company’s resources and long-term business goals.
It is important for customers to be aware of the return policy and strive for a balanced approach when making returns. This ensures that Lulus can continue to offer the best possible service and maintain a wide range of options for hassle-free shopping.
Managing return activity responsibly
To avoid limitations on return activity, it’s helpful to consider the following tips:
- Review product details, sizing charts, and customer reviews before making a purchase.
- Reach out to Lulus’ customer service for assistance with product selection and sizing.
- Ask questions and clarify any doubts before finalizing an order.
- Consider alternatives to returning items, such as exchanges or seeking alterations.
By approaching returns responsibly, customers can help maintain a fair and efficient return process for everyone, while also enjoying the benefits of Lulus’ loyalty program.
Excessive Return Activity Thresholds and Consequences
| Thresholds | Consequences |
|---|---|
| Customer returns totaling $3,000 or more within a 12-month period, with a return rate of 80% or more | Possible modified return policy, including ineligibility for free returns, returns to store credit only, refusal of orders, and disqualification/pause of loyalty program benefits |
| Customer returns totaling $1,500 or more within a 6-month period, with a return rate of 80% or more | Possible modified return policy, including ineligibility for free returns, returns to store credit only, refusal of orders, and disqualification/pause of loyalty program benefits |
Returning Process at Lulus
Returning items at Lulus is a straightforward process that can be initiated through the account login and order tracking feature. Follow these simple steps to ensure a smooth return experience:
- Log into your Lulus account.
- Select “Track My Order” from the menu.
- Choose the items you wish to return.
- Print the provided shipping label.
- Attach the shipping label to the return package.
- Drop off the package at any USPS Mailbox or Post Office.
For a hassle-free return, it’s recommended to obtain proof of postage and keep a copy of the tracking number. This way, you can easily track the progress of your return and have proof of shipment.
Exceptions to the Return Policy
While Lulus offers a hassle-free return policy, there are certain exceptions that shoppers should keep in mind. It’s important to familiarize yourself with these exceptions to ensure a smooth return process.
Final Sale Items
Final sale items are not eligible for returns. This means that once you purchase a final sale item, it cannot be returned for a refund or exchange. Make sure to carefully review the product details and consider this policy before making a final sale purchase.
Used or Opened Beauty Products
Lulus does not accept returns for used or opened beauty products. To ensure a successful return, make sure to only open and use these products if you are certain you will be keeping them.
Handbags with Dust Bag
If you are returning a handbag, purse, or clutch, it must be returned with the original dust bag. This ensures that the item is protected during transit and maintains its quality. Remember to include the dust bag when preparing your return package.
Sets
If you are returning a set of items, such as a matching top and bottom, they must be returned as a complete set. Missing pieces may result in your return being ineligible for a full refund or exchange. Take care to include all items when returning a set.
Shoe Box
When returning shoes, be sure to include the original shoe box. This helps to protect the shoes during shipment and ensures their safe return. Including the shoe box will also help facilitate the return process and ensure eligibility for a refund or exchange.
Gift Cards
Unfortunately, gift cards are non-returnable. Once purchased, they cannot be refunded or exchanged. Please keep this in mind when purchasing gift cards from Lulus.
Refund Process at Lulus
Once the return package reaches Lulus’ warehouse, customers can expect a prompt refund process. Lulus aims to provide efficient service and ensures that refunds are issued in a timely manner. Here’s a breakdown of the refund process at Lulus:
- 1. Return Package Arrival: Once the return package is received at Lulus’ warehouse, the refund process begins.
- 2. Processing Time: It takes approximately 3-5 business days for the return to be processed. During this time, the returned items are inspected and verified.
- 3. Refund Issued: After the return has been processed, Lulus issues a refund for the returned items.
- 4. Confirmation Email: Customers receive a confirmation email notifying them that the refund has been issued. This email serves as a receipt and provides information regarding the refunded amount.
The refund is processed back to the original payment method used for the purchase. Lulus strives to ensure a hassle-free refund experience, allowing customers to receive their funds promptly and seamlessly.
In the event of any unforeseen delays or issues with the refund process, customers can reach out to Lulus’ customer support for assistance and resolution.
Example Refund Processing Timeline
| Return Package Arrival | Processing Time | Refund Issued | Confirmation Email |
|---|---|---|---|
| Day 1 | Day 2-6 | Day 3-7 | Day 3-7 |
Disclaimer: The above timeline is provided as an example and may vary depending on factors such as shipment volume and processing capacity. Lulus is committed to processing refunds as quickly and efficiently as possible.
Customers can trust in Lulus’ commitment to providing a seamless return and refund experience, ensuring customer satisfaction throughout the entire process.
Saving on Lulus Shipping
Looking to save on shipping costs for your Lulus orders? Download the Lulus app on your phone and enjoy free shipping on every order placed through the app. With this convenient feature, you can have your favorite fashion items delivered right to your doorstep without any additional shipping fees.
The Lulus app provides a seamless shopping experience, allowing you to browse through a wide selection of trendy clothing, shoes, accessories, and more. Whether you’re shopping for a special occasion or updating your everyday wardrobe, the Lulus app has you covered.
Benefits of the Lulus App:
- Free shipping on every order
- Easy navigation and user-friendly interface
- Real-time updates on new arrivals and sales
- Effortless tracking of your order status
- Access to exclusive app-only discounts and promotions
Downloading the Lulus app is quick and simple. Head to the App Store or Google Play Store on your phone, search for “Lulus,” and download the app. Once installed, create an account or log in to your existing Lulus account to start exploring and shopping.
Take advantage of the Lulus app to enjoy a hassle-free shopping experience and access free shipping on all your orders. With just a few taps, you’ll have the latest fashion trends delivered right to your doorstep.
| Benefits of the Lulus App | |
|---|---|
| Free shipping on every order | |
| Easy navigation and user-friendly interface | |
| Real-time updates on new arrivals and sales | |
| Effortless tracking of your order status | |
| Access to exclusive app-only discounts and promotions |
Download the Lulus app today and enjoy free shipping on your next order.
Conclusion
Understanding Lulus return policy is essential for a smooth shopping experience. By familiarizing yourself with the eligibility requirements, return procedures, exceptions, and refund process, you can ensure a hassle-free return if needed. It is important to adhere to the specific return requirements for items such as shoes, handbags, sets, and gift cards to ensure a successful return.
Additionally, utilizing the Lulus app can provide you with free shipping benefits, making your shopping experience even more convenient and cost-effective. The app allows you to browse and shop for your favorite Lulus items, receive exclusive offers, and enjoy the added perk of free shipping.
In summary, taking the time to understand Lulus return policy and following the guidelines will help you have a seamless shopping experience. Whether you need to make a return or simply want to enjoy the benefits of free shipping through the Lulus app, being well-informed will contribute to a positive and satisfying shopping journey.
FAQ
What are the eligibility requirements for returns at Lulus?
Is there free return shipping at Lulus?
FAQ
What are the eligibility requirements for returns at Lulus?
To be eligible for returns at Lulus, items must be in new condition, unworn, unwashed, and have all vendor tags attached. Return packages must be postmarked within 30 days of the delivery date.
Is there free return shipping at Lulus?
Yes, returns postmarked within the first 10 days of the delivery date qualify for free return shipping. After the initial 10-day window, there is a .99 shipping fee and a
FAQ
What are the eligibility requirements for returns at Lulus?
To be eligible for returns at Lulus, items must be in new condition, unworn, unwashed, and have all vendor tags attached. Return packages must be postmarked within 30 days of the delivery date.
Is there free return shipping at Lulus?
Yes, returns postmarked within the first 10 days of the delivery date qualify for free return shipping. After the initial 10-day window, there is a $4.99 shipping fee and a $1.49 restocking fee per item deducted from the refund amount.
Can final sale items be returned?
No, final sale items at Lulus are not eligible for returns, refunds, or online credits. However, final sale items purchased above $25 can be eligible for size-based exchanges.
What are the return requirements for specific items?
To ensure a successful return at Lulus, items must be returned in their original protective packaging. Shoes must be returned in their original shoe box, beauty products must be returned unused and with the seal unbroken, and handbags sold with a dust bag must be returned with the dust bag. Sets must be returned as a complete set, and gift cards are non-returnable.
Are there any limitations on return activity at Lulus?
Yes, Lulus reserves the right to limit or refuse service to customers who show excessive return activity. Excessive return activity is defined as either $3,000 of returns in a 12-month period with a return rate of 80% or more, or $1,500 of returns in a 6-month period with a return rate of 80% or more.
How do I initiate the return process at Lulus?
To initiate the return process, log into your Lulus account, select “Track My Order,” and choose the items you want to return. Lulus provides a shipping label that can be printed and attached to the return package. Drop off the package at any USPS Mailbox or Post Office and obtain proof of postage.
Are there any exceptions to the return policy at Lulus?
Yes, exceptions to the return policy include final sale items, used or opened beauty products, handbags, purses, or clutches that must be returned with the original dust bag, sets that must be returned as a complete set, shoes that must be returned with the original shoe box, and gift cards, which are non-returnable.
How long does the refund process take at Lulus?
Once the return package reaches Lulus’ warehouse, it takes approximately 3-5 business days for the return to be processed. A confirmation email is sent once the refund has been issued. The refund is processed back to the original payment method used for the purchase.
How can I save on Lulus shipping?
By downloading the Lulus app on your phone, you can enjoy free shipping on every order placed through the app. This offer does not require any specific code or meeting a minimum spend requirement.
Can final sale items be returned?
No, final sale items at Lulus are not eligible for returns, refunds, or online credits. However, final sale items purchased above can be eligible for size-based exchanges.
What are the return requirements for specific items?
To ensure a successful return at Lulus, items must be returned in their original protective packaging. Shoes must be returned in their original shoe box, beauty products must be returned unused and with the seal unbroken, and handbags sold with a dust bag must be returned with the dust bag. Sets must be returned as a complete set, and gift cards are non-returnable.
Are there any limitations on return activity at Lulus?
Yes, Lulus reserves the right to limit or refuse service to customers who show excessive return activity. Excessive return activity is defined as either ,000 of returns in a 12-month period with a return rate of 80% or more, or
FAQ
What are the eligibility requirements for returns at Lulus?
To be eligible for returns at Lulus, items must be in new condition, unworn, unwashed, and have all vendor tags attached. Return packages must be postmarked within 30 days of the delivery date.
Is there free return shipping at Lulus?
Yes, returns postmarked within the first 10 days of the delivery date qualify for free return shipping. After the initial 10-day window, there is a $4.99 shipping fee and a $1.49 restocking fee per item deducted from the refund amount.
Can final sale items be returned?
No, final sale items at Lulus are not eligible for returns, refunds, or online credits. However, final sale items purchased above $25 can be eligible for size-based exchanges.
What are the return requirements for specific items?
To ensure a successful return at Lulus, items must be returned in their original protective packaging. Shoes must be returned in their original shoe box, beauty products must be returned unused and with the seal unbroken, and handbags sold with a dust bag must be returned with the dust bag. Sets must be returned as a complete set, and gift cards are non-returnable.
Are there any limitations on return activity at Lulus?
Yes, Lulus reserves the right to limit or refuse service to customers who show excessive return activity. Excessive return activity is defined as either $3,000 of returns in a 12-month period with a return rate of 80% or more, or $1,500 of returns in a 6-month period with a return rate of 80% or more.
How do I initiate the return process at Lulus?
To initiate the return process, log into your Lulus account, select “Track My Order,” and choose the items you want to return. Lulus provides a shipping label that can be printed and attached to the return package. Drop off the package at any USPS Mailbox or Post Office and obtain proof of postage.
Are there any exceptions to the return policy at Lulus?
Yes, exceptions to the return policy include final sale items, used or opened beauty products, handbags, purses, or clutches that must be returned with the original dust bag, sets that must be returned as a complete set, shoes that must be returned with the original shoe box, and gift cards, which are non-returnable.
How long does the refund process take at Lulus?
Once the return package reaches Lulus’ warehouse, it takes approximately 3-5 business days for the return to be processed. A confirmation email is sent once the refund has been issued. The refund is processed back to the original payment method used for the purchase.
How can I save on Lulus shipping?
By downloading the Lulus app on your phone, you can enjoy free shipping on every order placed through the app. This offer does not require any specific code or meeting a minimum spend requirement.
How do I initiate the return process at Lulus?
To initiate the return process, log into your Lulus account, select “Track My Order,” and choose the items you want to return. Lulus provides a shipping label that can be printed and attached to the return package. Drop off the package at any USPS Mailbox or Post Office and obtain proof of postage.
Are there any exceptions to the return policy at Lulus?
Yes, exceptions to the return policy include final sale items, used or opened beauty products, handbags, purses, or clutches that must be returned with the original dust bag, sets that must be returned as a complete set, shoes that must be returned with the original shoe box, and gift cards, which are non-returnable.
How long does the refund process take at Lulus?
Once the return package reaches Lulus’ warehouse, it takes approximately 3-5 business days for the return to be processed. A confirmation email is sent once the refund has been issued. The refund is processed back to the original payment method used for the purchase.
How can I save on Lulus shipping?
By downloading the Lulus app on your phone, you can enjoy free shipping on every order placed through the app. This offer does not require any specific code or meeting a minimum spend requirement.
FAQ
What are the eligibility requirements for returns at Lulus?
To be eligible for returns at Lulus, items must be in new condition, unworn, unwashed, and have all vendor tags attached. Return packages must be postmarked within 30 days of the delivery date.
Is there free return shipping at Lulus?
Yes, returns postmarked within the first 10 days of the delivery date qualify for free return shipping. After the initial 10-day window, there is a .99 shipping fee and a
FAQ
What are the eligibility requirements for returns at Lulus?
To be eligible for returns at Lulus, items must be in new condition, unworn, unwashed, and have all vendor tags attached. Return packages must be postmarked within 30 days of the delivery date.
Is there free return shipping at Lulus?
Yes, returns postmarked within the first 10 days of the delivery date qualify for free return shipping. After the initial 10-day window, there is a $4.99 shipping fee and a $1.49 restocking fee per item deducted from the refund amount.
Can final sale items be returned?
No, final sale items at Lulus are not eligible for returns, refunds, or online credits. However, final sale items purchased above $25 can be eligible for size-based exchanges.
What are the return requirements for specific items?
To ensure a successful return at Lulus, items must be returned in their original protective packaging. Shoes must be returned in their original shoe box, beauty products must be returned unused and with the seal unbroken, and handbags sold with a dust bag must be returned with the dust bag. Sets must be returned as a complete set, and gift cards are non-returnable.
Are there any limitations on return activity at Lulus?
Yes, Lulus reserves the right to limit or refuse service to customers who show excessive return activity. Excessive return activity is defined as either $3,000 of returns in a 12-month period with a return rate of 80% or more, or $1,500 of returns in a 6-month period with a return rate of 80% or more.
How do I initiate the return process at Lulus?
To initiate the return process, log into your Lulus account, select “Track My Order,” and choose the items you want to return. Lulus provides a shipping label that can be printed and attached to the return package. Drop off the package at any USPS Mailbox or Post Office and obtain proof of postage.
Are there any exceptions to the return policy at Lulus?
Yes, exceptions to the return policy include final sale items, used or opened beauty products, handbags, purses, or clutches that must be returned with the original dust bag, sets that must be returned as a complete set, shoes that must be returned with the original shoe box, and gift cards, which are non-returnable.
How long does the refund process take at Lulus?
Once the return package reaches Lulus’ warehouse, it takes approximately 3-5 business days for the return to be processed. A confirmation email is sent once the refund has been issued. The refund is processed back to the original payment method used for the purchase.
How can I save on Lulus shipping?
By downloading the Lulus app on your phone, you can enjoy free shipping on every order placed through the app. This offer does not require any specific code or meeting a minimum spend requirement.
Can final sale items be returned?
No, final sale items at Lulus are not eligible for returns, refunds, or online credits. However, final sale items purchased above can be eligible for size-based exchanges.
What are the return requirements for specific items?
To ensure a successful return at Lulus, items must be returned in their original protective packaging. Shoes must be returned in their original shoe box, beauty products must be returned unused and with the seal unbroken, and handbags sold with a dust bag must be returned with the dust bag. Sets must be returned as a complete set, and gift cards are non-returnable.
Are there any limitations on return activity at Lulus?
Yes, Lulus reserves the right to limit or refuse service to customers who show excessive return activity. Excessive return activity is defined as either ,000 of returns in a 12-month period with a return rate of 80% or more, or
FAQ
What are the eligibility requirements for returns at Lulus?
To be eligible for returns at Lulus, items must be in new condition, unworn, unwashed, and have all vendor tags attached. Return packages must be postmarked within 30 days of the delivery date.
Is there free return shipping at Lulus?
Yes, returns postmarked within the first 10 days of the delivery date qualify for free return shipping. After the initial 10-day window, there is a $4.99 shipping fee and a $1.49 restocking fee per item deducted from the refund amount.
Can final sale items be returned?
No, final sale items at Lulus are not eligible for returns, refunds, or online credits. However, final sale items purchased above $25 can be eligible for size-based exchanges.
What are the return requirements for specific items?
To ensure a successful return at Lulus, items must be returned in their original protective packaging. Shoes must be returned in their original shoe box, beauty products must be returned unused and with the seal unbroken, and handbags sold with a dust bag must be returned with the dust bag. Sets must be returned as a complete set, and gift cards are non-returnable.
Are there any limitations on return activity at Lulus?
Yes, Lulus reserves the right to limit or refuse service to customers who show excessive return activity. Excessive return activity is defined as either $3,000 of returns in a 12-month period with a return rate of 80% or more, or $1,500 of returns in a 6-month period with a return rate of 80% or more.
How do I initiate the return process at Lulus?
To initiate the return process, log into your Lulus account, select “Track My Order,” and choose the items you want to return. Lulus provides a shipping label that can be printed and attached to the return package. Drop off the package at any USPS Mailbox or Post Office and obtain proof of postage.
Are there any exceptions to the return policy at Lulus?
Yes, exceptions to the return policy include final sale items, used or opened beauty products, handbags, purses, or clutches that must be returned with the original dust bag, sets that must be returned as a complete set, shoes that must be returned with the original shoe box, and gift cards, which are non-returnable.
How long does the refund process take at Lulus?
Once the return package reaches Lulus’ warehouse, it takes approximately 3-5 business days for the return to be processed. A confirmation email is sent once the refund has been issued. The refund is processed back to the original payment method used for the purchase.
How can I save on Lulus shipping?
By downloading the Lulus app on your phone, you can enjoy free shipping on every order placed through the app. This offer does not require any specific code or meeting a minimum spend requirement.
How do I initiate the return process at Lulus?
To initiate the return process, log into your Lulus account, select “Track My Order,” and choose the items you want to return. Lulus provides a shipping label that can be printed and attached to the return package. Drop off the package at any USPS Mailbox or Post Office and obtain proof of postage.
Are there any exceptions to the return policy at Lulus?
Yes, exceptions to the return policy include final sale items, used or opened beauty products, handbags, purses, or clutches that must be returned with the original dust bag, sets that must be returned as a complete set, shoes that must be returned with the original shoe box, and gift cards, which are non-returnable.
How long does the refund process take at Lulus?
Once the return package reaches Lulus’ warehouse, it takes approximately 3-5 business days for the return to be processed. A confirmation email is sent once the refund has been issued. The refund is processed back to the original payment method used for the purchase.
How can I save on Lulus shipping?
By downloading the Lulus app on your phone, you can enjoy free shipping on every order placed through the app. This offer does not require any specific code or meeting a minimum spend requirement.
Can final sale items be returned?
What are the return requirements for specific items?
Are there any limitations on return activity at Lulus?
FAQ
What are the eligibility requirements for returns at Lulus?
To be eligible for returns at Lulus, items must be in new condition, unworn, unwashed, and have all vendor tags attached. Return packages must be postmarked within 30 days of the delivery date.
Is there free return shipping at Lulus?
Yes, returns postmarked within the first 10 days of the delivery date qualify for free return shipping. After the initial 10-day window, there is a .99 shipping fee and a
FAQ
What are the eligibility requirements for returns at Lulus?
To be eligible for returns at Lulus, items must be in new condition, unworn, unwashed, and have all vendor tags attached. Return packages must be postmarked within 30 days of the delivery date.
Is there free return shipping at Lulus?
Yes, returns postmarked within the first 10 days of the delivery date qualify for free return shipping. After the initial 10-day window, there is a $4.99 shipping fee and a $1.49 restocking fee per item deducted from the refund amount.
Can final sale items be returned?
No, final sale items at Lulus are not eligible for returns, refunds, or online credits. However, final sale items purchased above $25 can be eligible for size-based exchanges.
What are the return requirements for specific items?
To ensure a successful return at Lulus, items must be returned in their original protective packaging. Shoes must be returned in their original shoe box, beauty products must be returned unused and with the seal unbroken, and handbags sold with a dust bag must be returned with the dust bag. Sets must be returned as a complete set, and gift cards are non-returnable.
Are there any limitations on return activity at Lulus?
Yes, Lulus reserves the right to limit or refuse service to customers who show excessive return activity. Excessive return activity is defined as either $3,000 of returns in a 12-month period with a return rate of 80% or more, or $1,500 of returns in a 6-month period with a return rate of 80% or more.
How do I initiate the return process at Lulus?
To initiate the return process, log into your Lulus account, select “Track My Order,” and choose the items you want to return. Lulus provides a shipping label that can be printed and attached to the return package. Drop off the package at any USPS Mailbox or Post Office and obtain proof of postage.
Are there any exceptions to the return policy at Lulus?
Yes, exceptions to the return policy include final sale items, used or opened beauty products, handbags, purses, or clutches that must be returned with the original dust bag, sets that must be returned as a complete set, shoes that must be returned with the original shoe box, and gift cards, which are non-returnable.
How long does the refund process take at Lulus?
Once the return package reaches Lulus’ warehouse, it takes approximately 3-5 business days for the return to be processed. A confirmation email is sent once the refund has been issued. The refund is processed back to the original payment method used for the purchase.
How can I save on Lulus shipping?
By downloading the Lulus app on your phone, you can enjoy free shipping on every order placed through the app. This offer does not require any specific code or meeting a minimum spend requirement.
Can final sale items be returned?
No, final sale items at Lulus are not eligible for returns, refunds, or online credits. However, final sale items purchased above can be eligible for size-based exchanges.
What are the return requirements for specific items?
To ensure a successful return at Lulus, items must be returned in their original protective packaging. Shoes must be returned in their original shoe box, beauty products must be returned unused and with the seal unbroken, and handbags sold with a dust bag must be returned with the dust bag. Sets must be returned as a complete set, and gift cards are non-returnable.
Are there any limitations on return activity at Lulus?
Yes, Lulus reserves the right to limit or refuse service to customers who show excessive return activity. Excessive return activity is defined as either ,000 of returns in a 12-month period with a return rate of 80% or more, or
FAQ
What are the eligibility requirements for returns at Lulus?
To be eligible for returns at Lulus, items must be in new condition, unworn, unwashed, and have all vendor tags attached. Return packages must be postmarked within 30 days of the delivery date.
Is there free return shipping at Lulus?
Yes, returns postmarked within the first 10 days of the delivery date qualify for free return shipping. After the initial 10-day window, there is a $4.99 shipping fee and a $1.49 restocking fee per item deducted from the refund amount.
Can final sale items be returned?
No, final sale items at Lulus are not eligible for returns, refunds, or online credits. However, final sale items purchased above $25 can be eligible for size-based exchanges.
What are the return requirements for specific items?
To ensure a successful return at Lulus, items must be returned in their original protective packaging. Shoes must be returned in their original shoe box, beauty products must be returned unused and with the seal unbroken, and handbags sold with a dust bag must be returned with the dust bag. Sets must be returned as a complete set, and gift cards are non-returnable.
Are there any limitations on return activity at Lulus?
Yes, Lulus reserves the right to limit or refuse service to customers who show excessive return activity. Excessive return activity is defined as either $3,000 of returns in a 12-month period with a return rate of 80% or more, or $1,500 of returns in a 6-month period with a return rate of 80% or more.
How do I initiate the return process at Lulus?
To initiate the return process, log into your Lulus account, select “Track My Order,” and choose the items you want to return. Lulus provides a shipping label that can be printed and attached to the return package. Drop off the package at any USPS Mailbox or Post Office and obtain proof of postage.
Are there any exceptions to the return policy at Lulus?
Yes, exceptions to the return policy include final sale items, used or opened beauty products, handbags, purses, or clutches that must be returned with the original dust bag, sets that must be returned as a complete set, shoes that must be returned with the original shoe box, and gift cards, which are non-returnable.
How long does the refund process take at Lulus?
Once the return package reaches Lulus’ warehouse, it takes approximately 3-5 business days for the return to be processed. A confirmation email is sent once the refund has been issued. The refund is processed back to the original payment method used for the purchase.
How can I save on Lulus shipping?
By downloading the Lulus app on your phone, you can enjoy free shipping on every order placed through the app. This offer does not require any specific code or meeting a minimum spend requirement.
How do I initiate the return process at Lulus?
To initiate the return process, log into your Lulus account, select “Track My Order,” and choose the items you want to return. Lulus provides a shipping label that can be printed and attached to the return package. Drop off the package at any USPS Mailbox or Post Office and obtain proof of postage.
Are there any exceptions to the return policy at Lulus?
Yes, exceptions to the return policy include final sale items, used or opened beauty products, handbags, purses, or clutches that must be returned with the original dust bag, sets that must be returned as a complete set, shoes that must be returned with the original shoe box, and gift cards, which are non-returnable.
How long does the refund process take at Lulus?
Once the return package reaches Lulus’ warehouse, it takes approximately 3-5 business days for the return to be processed. A confirmation email is sent once the refund has been issued. The refund is processed back to the original payment method used for the purchase.
How can I save on Lulus shipping?
By downloading the Lulus app on your phone, you can enjoy free shipping on every order placed through the app. This offer does not require any specific code or meeting a minimum spend requirement.
FAQ
What are the eligibility requirements for returns at Lulus?
To be eligible for returns at Lulus, items must be in new condition, unworn, unwashed, and have all vendor tags attached. Return packages must be postmarked within 30 days of the delivery date.
Is there free return shipping at Lulus?
Yes, returns postmarked within the first 10 days of the delivery date qualify for free return shipping. After the initial 10-day window, there is a .99 shipping fee and a
FAQ
What are the eligibility requirements for returns at Lulus?
To be eligible for returns at Lulus, items must be in new condition, unworn, unwashed, and have all vendor tags attached. Return packages must be postmarked within 30 days of the delivery date.
Is there free return shipping at Lulus?
Yes, returns postmarked within the first 10 days of the delivery date qualify for free return shipping. After the initial 10-day window, there is a $4.99 shipping fee and a $1.49 restocking fee per item deducted from the refund amount.
Can final sale items be returned?
No, final sale items at Lulus are not eligible for returns, refunds, or online credits. However, final sale items purchased above $25 can be eligible for size-based exchanges.
What are the return requirements for specific items?
To ensure a successful return at Lulus, items must be returned in their original protective packaging. Shoes must be returned in their original shoe box, beauty products must be returned unused and with the seal unbroken, and handbags sold with a dust bag must be returned with the dust bag. Sets must be returned as a complete set, and gift cards are non-returnable.
Are there any limitations on return activity at Lulus?
Yes, Lulus reserves the right to limit or refuse service to customers who show excessive return activity. Excessive return activity is defined as either $3,000 of returns in a 12-month period with a return rate of 80% or more, or $1,500 of returns in a 6-month period with a return rate of 80% or more.
How do I initiate the return process at Lulus?
To initiate the return process, log into your Lulus account, select “Track My Order,” and choose the items you want to return. Lulus provides a shipping label that can be printed and attached to the return package. Drop off the package at any USPS Mailbox or Post Office and obtain proof of postage.
Are there any exceptions to the return policy at Lulus?
Yes, exceptions to the return policy include final sale items, used or opened beauty products, handbags, purses, or clutches that must be returned with the original dust bag, sets that must be returned as a complete set, shoes that must be returned with the original shoe box, and gift cards, which are non-returnable.
How long does the refund process take at Lulus?
Once the return package reaches Lulus’ warehouse, it takes approximately 3-5 business days for the return to be processed. A confirmation email is sent once the refund has been issued. The refund is processed back to the original payment method used for the purchase.
How can I save on Lulus shipping?
By downloading the Lulus app on your phone, you can enjoy free shipping on every order placed through the app. This offer does not require any specific code or meeting a minimum spend requirement.
Can final sale items be returned?
No, final sale items at Lulus are not eligible for returns, refunds, or online credits. However, final sale items purchased above can be eligible for size-based exchanges.
What are the return requirements for specific items?
To ensure a successful return at Lulus, items must be returned in their original protective packaging. Shoes must be returned in their original shoe box, beauty products must be returned unused and with the seal unbroken, and handbags sold with a dust bag must be returned with the dust bag. Sets must be returned as a complete set, and gift cards are non-returnable.
Are there any limitations on return activity at Lulus?
Yes, Lulus reserves the right to limit or refuse service to customers who show excessive return activity. Excessive return activity is defined as either ,000 of returns in a 12-month period with a return rate of 80% or more, or
FAQ
What are the eligibility requirements for returns at Lulus?
To be eligible for returns at Lulus, items must be in new condition, unworn, unwashed, and have all vendor tags attached. Return packages must be postmarked within 30 days of the delivery date.
Is there free return shipping at Lulus?
Yes, returns postmarked within the first 10 days of the delivery date qualify for free return shipping. After the initial 10-day window, there is a $4.99 shipping fee and a $1.49 restocking fee per item deducted from the refund amount.
Can final sale items be returned?
No, final sale items at Lulus are not eligible for returns, refunds, or online credits. However, final sale items purchased above $25 can be eligible for size-based exchanges.
What are the return requirements for specific items?
To ensure a successful return at Lulus, items must be returned in their original protective packaging. Shoes must be returned in their original shoe box, beauty products must be returned unused and with the seal unbroken, and handbags sold with a dust bag must be returned with the dust bag. Sets must be returned as a complete set, and gift cards are non-returnable.
Are there any limitations on return activity at Lulus?
Yes, Lulus reserves the right to limit or refuse service to customers who show excessive return activity. Excessive return activity is defined as either $3,000 of returns in a 12-month period with a return rate of 80% or more, or $1,500 of returns in a 6-month period with a return rate of 80% or more.
How do I initiate the return process at Lulus?
To initiate the return process, log into your Lulus account, select “Track My Order,” and choose the items you want to return. Lulus provides a shipping label that can be printed and attached to the return package. Drop off the package at any USPS Mailbox or Post Office and obtain proof of postage.
Are there any exceptions to the return policy at Lulus?
Yes, exceptions to the return policy include final sale items, used or opened beauty products, handbags, purses, or clutches that must be returned with the original dust bag, sets that must be returned as a complete set, shoes that must be returned with the original shoe box, and gift cards, which are non-returnable.
How long does the refund process take at Lulus?
Once the return package reaches Lulus’ warehouse, it takes approximately 3-5 business days for the return to be processed. A confirmation email is sent once the refund has been issued. The refund is processed back to the original payment method used for the purchase.
How can I save on Lulus shipping?
By downloading the Lulus app on your phone, you can enjoy free shipping on every order placed through the app. This offer does not require any specific code or meeting a minimum spend requirement.
How do I initiate the return process at Lulus?
To initiate the return process, log into your Lulus account, select “Track My Order,” and choose the items you want to return. Lulus provides a shipping label that can be printed and attached to the return package. Drop off the package at any USPS Mailbox or Post Office and obtain proof of postage.
Are there any exceptions to the return policy at Lulus?
Yes, exceptions to the return policy include final sale items, used or opened beauty products, handbags, purses, or clutches that must be returned with the original dust bag, sets that must be returned as a complete set, shoes that must be returned with the original shoe box, and gift cards, which are non-returnable.
How long does the refund process take at Lulus?
Once the return package reaches Lulus’ warehouse, it takes approximately 3-5 business days for the return to be processed. A confirmation email is sent once the refund has been issued. The refund is processed back to the original payment method used for the purchase.
How can I save on Lulus shipping?
By downloading the Lulus app on your phone, you can enjoy free shipping on every order placed through the app. This offer does not require any specific code or meeting a minimum spend requirement.
How do I initiate the return process at Lulus?
Are there any exceptions to the return policy at Lulus?
How long does the refund process take at Lulus?
How can I save on Lulus shipping?
Is the Lulus Return Policy Similar to Nike’s Return Policy?
Yes, the Lulus return policy is similar to Nike’s return policy. Just like the nike return policy explained, Lulus offers a 30-day return period for unworn items with original tags. However, Lulus also accepts returns for store credit within 30-60 days, unlike Nike’s 30-day refund period.
Source Links
- https://www.lulus.com/customerservice/article/what-is-your-return-policy
- https://www.parcelmonkey.com/retailer-returns/lulus-returns
- https://thekrazycouponlady.com/tips/store-hacks/lulus-return-policy
Jules brings a wealth of knowledge and an extraordinary flair for writing to our team. As our Expert Writer, Jules has a knack for breaking down complex information into easy-to-understand content that resonates with our audience. Whether detailing the nuances of different business hours or sharing tips on how to make the most of your time, Jules’ contributions are invaluable. Her work ensures that our users receive data and insights that enhance their daily lives.
