Ruggable provides a 30-day return policy for eligible items in new condition, requiring the original packaging. There is a $25 processing fee per item. Refunds are typically processed within 7-10 business days, with the option for store credit. Please note that final sale and sample items are non-returnable, so be sure to review our guidelines carefully.
For more details on packaging, exceptions, and exchange procedures, you'll find valuable information in our detailed return policy.
Key Takeaways
- 30-day return window for eligible purchases with a $25 processing fee per item deducted from refund.
- Items must be in new condition, in original packaging, and free from pet dander, odors, or stains.
- Refunds processed within 7-10 business days to original payment method or store credit option available.
- Final sale items, samples, personalized, or health products not eligible for return.
- Exchange requests allowed within 30 days; return item and place new order with customers responsible for shipping costs.
Return Window and Eligibility
We endeavor to provide a 30-day return window for eligible purchases at Ruggable, ensuring your satisfaction with our products. This generous return policy allows you to shop with confidence, knowing that if a rug doesn't meet your expectations, you have the option to return it within 30 days. Please be mindful that items being returned must be in new condition with their original packaging to qualify for a refund. Our goal is to guarantee that you're fully satisfied with your purchase.
When processing returns, please be aware that a $25 processing fee per item will be deducted from the refund amount. This fee is necessary to cover the costs associated with handling returns efficiently. Additionally, please remember that items marked as final sale or samples aren't eligible for return. We aim to make the return process as smooth as possible while upholding fairness for all customers.
Packaging and Condition Requirements
To guarantee a smooth return process, it's essential that items are returned in their original packaging and in new, unused condition as mandated by Ruggable. When preparing your return, make sure the following:
- Original Packaging: Items must be returned in their original packaging to be eligible for a refund.
- New, Unused Condition: Returned items should be in pristine condition without any wear, dirt, or damage.
- Intact Packaging: The packaging must be undamaged and untampered with to meet return requirements.
- No Pet Dander or Stains: Items with pet dander, odors, or stains won't be accepted for return.
- Secure Packaging: Ensuring items are securely packaged is vital for a successful return process.
Taking care to adhere to these packaging and condition requirements will help facilitate a seamless return process and ensure that your original item is accepted for a refund.
Refund Process and Timeline
Upon completing the return process, customers can anticipate their refund for returned items to be processed typically within 7-10 business days. Ruggable offers a smooth refund process, ensuring that you receive your money back promptly. The timeline for receiving your refund may vary depending on your payment method and bank processing times. If you prefer, you can also opt for a store credit refund. Keep in mind that shipping costs are usually non-refundable unless the return is a result of an error on Ruggable's part. Once your refund has been processed, a confirmation email will be sent to you, providing assurance that the transaction is complete.
| Refund Process and Timeline |
|---|
| Refund typically processed within 7-10 business days |
| Variations based on payment method and bank processing |
| Option for store credit refund available |
| Shipping costs are non-refundable unless due to an error |
| Confirmation email sent upon refund processing |
Exceptions and Non-Returnable Items
For items designated as final sale or personalized, Ruggable's return policy doesn't allow for exchanges or returns. When dealing with exceptions and non-returnable items, it's important to be aware of the following:
- Final Sale Items: Once marked as final sale, these items can't be returned or exchanged.
- Personalized or Customized Items: Products that have been personalized or customized aren't eligible for return to Ruggable.
- Health and Hygiene Products: These items have specific return guidelines that must be followed.
- Opened Software or Digital Downloads: Returns of these products may not be accepted by Ruggable.
- Damage or Defects: If you receive a damaged or defective item, it's important to promptly report it to Ruggable for resolution.
Please note that understanding these exceptions and non-returnable items is vital when considering returning items to Ruggable. For additional information on returned items, always refer to Ruggable's specific policies and guidelines.
Exchange Options and Procedures
Exploring various exchange options and procedures at Ruggable enhances the customer experience and simplifies the process of obtaining desired items.
At Ruggable, when customers need to return an item for an exchange, they must follow a straightforward process. To begin with, exchange requests can be made within the 30-day return window, ensuring flexibility. However, Ruggable doesn't offer direct exchanges; instead, customers are required to return the item and place a new order for the desired product.
It should be emphasized that new orders for exchanges are subject to current pricing and availability, guaranteeing fairness in the exchange process. Additionally, customers are responsible for the shipping costs associated with the exchange.
The exchange procedure mirrors that of a return, with refunds issued to the original payment method once the returned item is received and processed. By following these simple steps, customers can efficiently exchange products purchased from Ruggable, ensuring a hassle-free experience.
Frequently Asked Questions
Is It Hard to Return a Ruggable Rug?
Returning a Ruggable rug is a breeze! Just pack it securely, fill out a return form, and ship it back. We only accept unused, unwashed rugs, so make sure it's in its original condition.
You cover the return shipping, but we aim to process everything within 5 business days. Our return policy is designed to make your experience hassle-free, providing clear guidelines and instructions for a smooth return process.
Does Ruggable Do Free Exchanges?
Yes, Ruggable does provide free exchanges for U.S. customers. Exchanges for standalone Rug Covers or Rug Pads can be organized through email.
Keep in mind that discounts and promo codes aren't valid for exchanges. For equal exchanges, customers receive full retail value credit; however, additional payment is required for exchanges of greater value.
This policy guarantees a smooth and convenient exchange process for our valued customers.
What Is the Phone Number for Ruggable Returns?
Absolutely! You can contact Ruggable returns at 1-800-xxx-xxxx. Our team is here to assist you with any return-related queries.
Feel free to give us a call for prompt responses and guidance through the return process. We're dedicated to making your experience as smooth as possible.
Don't hesitate to reach out if you have any questions or concerns about Ruggable returns.
Can You Wash the Bottom Part of a Ruggable?
Yes, you can wash the bottom part of a Ruggable, but it's crucial to mention that the Rug Pad, which is included in the bottom part, isn't machine washable.
Washing the Rug Pad can harm its non-slip abilities and impact the rug's performance. Instead, we recommend spot cleaning the Rug Pad with a gentle detergent and water. Regular vacuuming and shaking out the Rug Pad can help keep it clean, and following care instructions will extend its lifespan.
Conclusion
Return your Ruggable with confidence knowing that their return policy is designed with your satisfaction in mind. With a seamless process and generous time frame, you can rest assured that your purchase is protected.
So go ahead, let go of any doubts and return that rug with ease. Your home deserves the perfect piece, and Ruggable makes sure you find it.
Jules brings a wealth of knowledge and an extraordinary flair for writing to our team. As our Expert Writer, Jules has a knack for breaking down complex information into easy-to-understand content that resonates with our audience. Whether detailing the nuances of different business hours or sharing tips on how to make the most of your time, Jules’ contributions are invaluable. Her work ensures that our users receive data and insights that enhance their daily lives.
