To comprehend Revolve’s return policy, simply ensure that items are unworn, unwashed, and have original tags attached. For shoes, try them on indoors and return undamaged in the original shoe box. Swimsuits and lingerie should be tried on with underwear.
Reach out to customer service with the order number and reason for return within the 60-day window for refunds or 90 days for exchanges. Refunds are issued to the original payment method, with store credit as an alternative. Grasping these basics will help guide the process smoothly.
Key Takeaways
- Items must be unworn, unwashed, undamaged, and unused with tags for returns.
- Contact customer service with order number and reason for return.
- Refunds issued to original payment method; store credit available.
- Follow specific return requirements for shoes, swimwear, and lingerie.
- Use trackable shipping for international returns; inquire about refund status if needed.
Eligibility and Requirements
To be eligible for a return at REVOLVE, items must be unworn, unwashed, undamaged, and unused with original tags attached. This means that customers should make sure that shoes are tried on indoors to prevent any damage that would compromise return eligibility.
For swimwear and lingerie, trying them on with underwear is necessary to maintain return eligibility. Additionally, customers should be careful with deodorant or makeup to avoid any rubbing off on tops and dresses, as this could impact the return eligibility of these items.
It's also important to return shoe boxes undamaged, as they're part of the item's packaging and should be included in the return. By adhering to these guidelines and ensuring that items are in their original condition with tags attached, customers can avail of REVOLVE's free returns and facilitate a smooth return process.
Return Options and Procedures
When considering return options and procedures at REVOLVE, customers can take advantage of a 60-day return window for a full refund or a 90-day window for exchanges. To initiate a return, customers need to contact customer service with their order number and reason for return. It's important to note that returns must be in their original condition with tags and packaging intact to be eligible for a refund. For international returns, trackable shipping methods are required, and customers are responsible for return shipping fees.
Upon receiving the returned item, REVOLVE will issue refunds to the original payment method used for the purchase. Additionally, store credit is available for customers who prefer it for future purchases. It's crucial for customers to adhere to the return policy guidelines to guarantee a smooth return process. In case of any queries or assistance needed, customers can reach out to customer service via email. REVOLVE also provides a Holiday Return Policy for added convenience, ensuring hassle-free returns during the holiday season.
Refund Process and Exceptions
It's crucial to mention that refunds at REVOLVE are processed back to the original payment method used for the purchase, excluding shipping charges in most cases. Customers also have the option to receive store credit for their returns, which can be utilized for future purchases.
During festive seasons, REVOLVE's holiday return policy may offer extended return windows for added flexibility. To begin the refund process, customers must contact customer service, providing their order number and explaining the reason for the return.
It's crucial to mention that shipping charges are typically non-refundable, unless there are errors or mistakes in the shipment. While most items are eligible for a refund, there are certain return exceptions based on the nature of the product.
For further clarification on specific return scenarios or non-refundable items, customers should reach out to REVOLVE's customer service for assistance.
Special Cases: Shoes, Swimwear, and More
In the domain of returns, particular attention must be given to the handling of shoes, swimwear, lingerie, and other specialized items to guarantee their eligibility for return. To guarantee a successful return process, customers should adhere to the following guidelines:
- Shoe Care: Shoes must be tried on indoors to prevent damage and should be returned in undamaged shoe boxes to maintain their return eligibility.
- Swimwear and Lingerie: Swimwear and lingerie items should be tried on with underwear first to uphold their return eligibility and hygiene standards.
- General Clothing: Deodorant or makeup shouldn't rub off on tops and dresses, as items must be unworn, unwashed, undamaged, and unused with original tags for a successful return.
It is important to note that specific conditions apply to different types of items, and following these instructions diligently will help in ensuring that the items remain in a returnable condition.
Tracking and Additional Information
For efficient handling of returns, customers can conveniently track their domestic return using the provided tracking number accessible in their purchase history on REVOLVE's website.
It's essential to use a traceable shipping method for international returns and keep the tracking number for reference throughout the return process.
Domestic returns typically undergo processing within 2-3 business days upon receipt by REVOLVE. However, the timeframe for refunds to reflect on your credit card statement may vary depending on your financial institution, taking several business days.
If customers have inquiries regarding their return status or refund, they can reach out to REVOLVE's customer service for assistance.
Ensuring the availability of the tracking number and staying informed about the processing time can help streamline the return process and facilitate a prompt resolution for customers seeking a refund or exchange.
Frequently Asked Questions
How Do Revolve Returns Work?
Revolve's returns policy allows customers to return items within a 60-day window for a full refund or within 90 days for exchanges. Final sale items are non-refundable or exchangeable.
Customers in the US receive a free prepaid return shipping label. To be eligible for return, items must be in original condition with tags attached. Beauty products can be returned within 30 days if unopened and unused.
How Do I Find My Revolve Invoice Number?
To find their Revolve invoice number, customers should check their order confirmation email or the packing slip in their package. This unique identifier is essential for returns or exchanges. It typically comprises numbers and/or letters, assisting Revolve in tracking orders.
Providing the invoice number when reaching out to customer service for return support is vital. Keeping the invoice number accessible streamlines returns and guarantees accurate processing of requests.
What Is a Happy Return?
A Happy Return is a service that allows customers to make in-person returns at designated locations. Customers can initiate the return process online and receive a QR code to bring to the Return Bar, where staff will assist in processing the return.
This box-free, label-free, and contact-free return process is convenient and efficient, allowing customers to return up to 5 items at a time. Happy Returns offers a streamlined and hassle-free return experience.
Does Revolve Do Price Adjustments?
Revolve doesn't do price adjustments, sticking firmly to their policy. Once a purchase is made, the price is final, with no room for negotiation. Customers are encouraged to take advantage of sales or promotions at the time of purchase to secure the best deal.
Keeping an eye out for special discounts or offers is key to saving on future purchases. Staying informed through the website or newsletters can help score great deals.
Conclusion
To sum up, understanding Revolve's return policy is easy as long as you meet the eligibility requirements and follow the return options and procedures outlined on their website. Remember to keep track of your return for a smooth refund process.
For instance, Sarah bought a dress from Revolve but decided it wasn't the right fit. She followed the return instructions and received her refund promptly.
Stay informed and enjoy hassle-free returns with Revolve.
Jules brings a wealth of knowledge and an extraordinary flair for writing to our team. As our Expert Writer, Jules has a knack for breaking down complex information into easy-to-understand content that resonates with our audience. Whether detailing the nuances of different business hours or sharing tips on how to make the most of your time, Jules’ contributions are invaluable. Her work ensures that our users receive data and insights that enhance their daily lives.
