Figs Return Policy: The Ultimate Guide

For hassle-free returns with Figs, keep in mind that you have 30 days to exchange items for store credit. The process is simple and typically takes 3 business days. It’s important to note that final sale items are non-returnable, so be sure to double-check all details before making a purchase. Please be aware that you will be responsible for the return shipping costs, which may vary depending on your location and chosen method. If you are considering exchanges, please remember that eligibility criteria must be met, and you must complete an exchange invoice within 48 hours. To fully understand the intricacies of the return policy, continue exploring for valuable insights to help you navigate the process smoothly.

Key Takeaways

• 30-day return/exchange window.
• Final sale items non-returnable.
• Items must be unworn with tags.
• Customers cover return shipping costs.
• Store credit for returns, not refundable.

Return Process Overview

When sending back items to Figs, the process is straightforward and efficient, guaranteeing a seamless experience for customers. If you discover that the item you bought doesn't quite meet your expectations, worry not! Figs permits returns or exchanges for store credit within a reasonable 30-day window. This policy gives you the flexibility to rectify any purchase that doesn't align with your needs.

However, do keep in mind that final sale items aren't eligible for returns, so make your selections wisely. To qualify for a return, the items must be in excellent condition – unworn, unwashed, and in their original packaging. Figs takes the quality of their products seriously, so any worn, washed, or damaged items won't be accepted for return.

Once you start the return process, be prepared for a smooth journey as the return processing typically takes up to three business days. This efficient handling ensures that you receive your store credit promptly, allowing you to make new selections that better suit your preferences.

Eligible Return Timeframe

You have a 30-day window to return items to Figs, making it important to act promptly if you wish to make a return.

This time-sensitive return policy guarantees that you have ample time to assess your purchase and decide if it meets your needs.

Remember that final sale items don't fall within this return timeframe.

Return Window Duration

Customers have 30 days from the date of purchase to return unworn, unwashed items with tags attached. If you wish to exchange an item, it's crucial to initiate the return process within this timeframe. Make sure to keep the return label provided and send back the item in its original condition to qualify for an exchange or refund. Remember that custom-made products and final sale items aren't eligible for returns, so be certain about your selection before making a purchase.

International customers should note that exchanges aren't an option, only returns. For U.S. customers seeking an exchange, it's permitted on Classic Colors and Core Styles within 60 days. Additionally, you can opt for store credit within 60 days as an alternative to refunds.

Time-Sensitive Return Policy

The return policy at FIGS specifies a 30-day timeframe for eligible returns of unworn, unwashed items with tags attached. This means you have one month from the date of purchase to decide if your item meets your expectations. To help you visualize this timeframe better, here's a table outlining the key points:

Make sure to initiate any returns or exchanges within these specified timeframes to make the process smoother.

Conditions for Returns

When considering returns for Figs products, it's crucial to follow specific conditions to qualify for a refund or exchange. To initiate a return or exchange, make sure the items are sent back within 30 days of purchase.

The products must be in new and unworn condition, with tags still attached, to be eligible for a return. Keep in mind that custom-made items and final sale products can't be returned.

If you're an international customer, you can only receive a refund as exchanges aren't available. Refunds are processed once the returned items are received, with credit card refunds possibly taking up to 10 business days to reflect in your account.

Make sure to carefully follow these guidelines to successfully return or exchange your Figs items.

Final Sale Items

To understand the policy regarding Final Sale Items at Figs, it's important to recognize that these items are non-returnable or exchangeable. When you purchase final sale items, it means you're committing to keeping them, as they can't be refunded or exchanged. It's vital to exercise caution and review final sale items thoroughly before making a purchase, as once bought, the sale is final.

Be sure to check sizing, color, and style to avoid any disappointments since these items can't be returned for any reason. The no-return policy on final sale items is a common practice among various retail and online stores to maintain fairness in transactions. If you attempt to return final sale items at Figs, please note that the cost of these items will be deducted from any refund you may receive.

Hence, it's advisable to be certain about final sale purchases to prevent any inconvenience later on.

Return Shipping Responsibilities

Assuming responsibility for return shipping costs falls on customers when sending back items for a refund or exchange. The cost of return shipping may fluctuate depending on the chosen shipping method and your location. These return shipping fees are typically not encompassed in the refund amount and will be subtracted from the total refund you receive. International customers might encounter different return shipping costs or procedures in comparison to domestic customers. It is important to review the return policy carefully for specific details on return shipping responsibilities to evade any unexpected charges. To provide a clearer view, below is a table detailing return shipping responsibilities:

Remember to be mindful of the return shipping guidelines to ensure a smooth return process.

Exchange Procedure Details

When seeking to swap items at FIGS, it's crucial to comprehend the exchange eligibility criteria, necessary documentation process, and timelines for exchanges. Ensure that the items you want to exchange meet the return criteria before starting the exchange procedure.

Remember to fill out the exchange invoice within 48 hours and be mindful of the $9 flat fee for shipping linked with exchanges.

Exchange Eligibility Criteria

Upon completing an exchange at FIGS, you must complete an exchange invoice within 48 hours. To qualify for an exchange, the items you want to exchange must meet the return criteria established by FIGS. Make sure that the items are unworn, unwashed, and in their original condition.

Here are the key points to keep in mind for exchange eligibility:

• Items must be unworn.
• Items must be unwashed.
• Items must be in their original condition.
• Items must meet the return criteria specified by FIGS.

Required Documentation Process

To complete the exchange process at FIGS, customers need to submit the exchange invoice within 48 hours. When initiating an exchange, remember to email orders@wearfigs.com with your exchange details. Upon approval, exchanged items must meet the return criteria – unworn, unwashed, and in original condition. Exchanges are managed as a return and new order process for a seamless experience. Customers are charged a flat $9 shipping fee for exchanges, ensuring swift delivery. Utilize the returns portal to streamline the process and receive a prepaid UPS label for convenience. Refer to the table below for a quick overview of the exchange requirements:

Timelines for Exchanges

For efficient processing, customers at FIGS must adhere to specific timelines when engaging in exchanges. It's crucial to start your exchange within 30 days of receiving your order to guarantee smooth processing. Remember, the item must be in its original condition, unworn, unwashed, and with tags attached.

To help you navigate the exchange process effectively, here are some key points to keep in mind:

• Initiate the exchange within 30 days of receiving your order.
• Confirm the item is in its original condition, unworn, unwashed, and with tags attached.
• Complete the exchange invoice within 48 hours.
• Contact orders@witheredfig.com to request your exchange for a different color or style.

Flat Fee for Exchanges

Exchanging items at FIGS comes with a flat fee of $9 for shipping, applied uniformly regardless of the quantity of items being exchanged. This flat fee allows for a straightforward process when swapping out items that don't quite fit your needs. Keep in mind that this fee is separate from any return shipping costs, so it's crucial to factor it into your decision-making process.

When initiating an exchange, make sure to complete the exchange invoice promptly, within 48 hours, to guarantee smooth processing. If you're considering exchanging multiple items, rest assured that the flat fee remains the same, providing consistency and predictability in the exchange process.

Cancellation Policy Details

Understanding the Cancellation Policy Details at Figs is essential before making a purchase. When considering canceling an order, keep the following key points in mind:

• A cancellation fee of $5 is applicable to orders under $100.
• For orders exceeding $100, a 5% cancellation fee is charged.
• It's imperative to request cancellations before the items are shipped out.
• Cancellation fees exclude shipping costs and taxes.

Remember that any cancellation fees will be subtracted from the refund amount. Make sure to act promptly if you wish to cancel an order to avoid incurring unnecessary fees. Additionally, take into account that for Embroidered items, cancellations may have specific guidelines that should be followed.

Refunds typically take a few business days to process once the cancellation request is approved. Familiarizing yourself with these details will help you navigate the cancellation process smoothly and efficiently.

Store Credit Usage Guidelines

To make the most of your shopping experience at Figs, familiarize yourself with the Store Credit Usage Guidelines. When you accept returns on Figs items, store credit is issued and can be used for future purchases. Remember, this credit is non-transferable and can't be exchanged for cash.

You can easily keep track of your store credit balance by checking your email or contacting customer support. If you wish to monitor your transactions, you can request invoices for orders made using store credit. Once you use store credit for a purchase, refunds aren't provided after the order is placed, so choose your items wisely.

It's crucial to mention that store credit usage guidelines don't allow for converting the credit back to cash. So, when using store credit, make sure to utilize it effectively to shop for your favorite Figs items hassle-free. UPS is available for shipping your orders conveniently.

Ensuring Customer Clarity

To guarantee customer clarity, it's vital to offer clear return instructions and uphold transparency in policies.

By clearly delineating the steps for returns and exchanges, customers will have a smoother experience maneuvering the process.

Transparency in policies builds trust and helps customers comprehend their options when returning or exchanging items.

Clear Return Instructions

For a smooth return experience with Figs, make sure your items are unworn, unwashed, and in their original condition.

• Contact Figs: Reach out to the company for authorization and detailed return instructions.
• Check Eligibility: Confirm items are unworn, unwashed, and in original condition to qualify for return.
• Follow Instructions: Adhere to the step-by-step return process provided by Figs for a hassle-free experience.
• Be Prompt: Initiate your return within 30 days to be eligible for store credit or exchange, excluding final sale items.

Following these guidelines will help streamline your return process and ensure a successful outcome.

Transparency in Policies

Ensuring customer clarity about our return policies is essential for a seamless shopping experience with Figs. When you decide to start the return process, remember that we accept returns within 30 days of purchase for unworn, new items with tags attached.

Keep in mind that custom-made products and final sale items can't be returned. For our international customers, please note that exchanges aren't an option.

Upon receiving your returned items, refunds will be issued, with credit card refunds taking up to 10 business days to process.

Our commitment to transparency in policies guarantees that you understand the conditions for returns and exchanges clearly. If you have any questions, our customer service team is here to assist you.

Frequently Asked Questions

What Is the Return Policy for Figs?

If you're wondering about the return policy for Figs, here's the scoop.

You can return unworn, unwashed items with tags attached within 30 days for a refund, minus shipping fees. However, embroidered items and Final Sale items are non-returnable.

U.S. customers can exchange Classic Colors and Core Styles of equal value within 60 days or opt for store credit.

Just keep those guidelines in mind when making your returns!

Can I Exchange My FIGS for a Different Size?

Yes, you can exchange your Figs for a different size within 60 days of purchase if you're in the U.S. Remember, the items must be unworn, unwashed, and still have their tags attached for the exchange to be valid.

Unfortunately, international customers aren't eligible for exchanges. To start the process, follow the specified exchange procedure for U.S. customers. Make sure your exchanged item falls under Classic Colors and Core Styles of equal value.

Does FIGS Do Happy Returns?

Yes, FIGS does offer Happy Returns for customers. With Happy Returns, you can easily return up to 8 items hassle-free. Simply generate a QR code through Happy Returns and drop off your items at designated locations for a seamless return experience.

This option is perfect for those looking for a convenient way to return their FIGS products. Find the closest Happy Returns location online and return your items efficiently.

What Does FIGS Final Sale Mean?

When you see 'FIGS Final Sale,' it means those items have been deeply discounted. These products are a steal, but come with a catch – they can't be returned or exchanged.

What Are the Key Differences Between Figs and Bed Bath & Beyond Return Policies?

When comparing the figs and Bed Bath return policy, the key differences are evident. While figs offer a 30-day return policy for unworn and unwashed items, Bed Bath return policy allows returns for up to 180 days with a receipt for a full refund.

Conclusion

To sum up, maneuvering figs return policy is like finding your way through a maze – perplexing at first, but gratifying once you reach the end.

Remember to adhere to the guidelines closely to guarantee a smooth return process. With patience and attention to detail, you'll be able to seamlessly exchange or return your items.

Happy shopping and may your returns be hassle-free!

Jules

Jules brings a wealth of knowledge and an extraordinary flair for writing to our team. As our Expert Writer, Jules has a knack for breaking down complex information into easy-to-understand content that resonates with our audience. Whether detailing the nuances of different business hours or sharing tips on how to make the most of your time, Jules’ contributions are invaluable. Her work ensures that our users receive data and insights that enhance their daily lives.