Urban Outfitters requires items to be in original condition with tags and proof of purchase to be eligible for returns. Exceptions are made for final sale items and made-to-order furniture, while defective items should be addressed by contacting the retailer directly. In order to start a return, customers must find their order number, set up the return online, print a pre-paid return label, and drop off the package. It’s important to also check for potential restocking fees, understand return shipping costs, and be informed about refund timelines.
For more detailed information on the return process, customers are encouraged to review the specific eligibility criteria and procedural guidelines provided by Urban Outfitters.
Key Takeaways
- Locate order number in Order History
- Set up return or exchange online
- Print pre-paid return shipping label
- Drop off package at designated shipping location
- Bring packing list for in-store returns
Eligibility and Requirements
To be eligible for returns or exchanges at Urban Outfitters, customers must make sure that their items are unused and in their original condition with tags attached. This means that items shouldn't show any signs of wear or damage. Proof of purchase, such as a receipt or order confirmation, is necessary for all returns or exchanges. It's essential to retain these documents to facilitate the process.
However, final sale items, sale-on-sale discounted items, and made-to-order furniture aren't eligible for returns or exchanges. In the case of defective items, customers should contact Urban Outfitters promptly to resolve the issue. Returns made without a receipt may result in store credit or an exchange for store credit, providing customers with options for further purchases.
Initiate Return Process
Initiating the return process at Urban Outfitters can be completed by locating your order number in Order History or Order Status. Once you have this crucial information, proceed to set up a return or exchange online.
Print the pre-paid return shipping label provided and affix it securely to the package containing the item you wish to return. Drop off the package at a designated shipping location for processing.
Urban Outfitters typically takes 1-2 weeks to process returns, with exchanges being handled within the same timeframe. If you choose to return an item to a UO store, remember to bring along the packing list, receipt, or order confirmation email to expedite the process.
Shipping and Fees Information
When processing returns at Urban Outfitters, customers should be mindful of the shipping and fees information associated with their return. For most mailed returns, Urban Outfitters charges a $5 restocking fee, which is deducted from refunds.
Fortunately, there's no charge for return shipping within the continental U.S., making it convenient for customers within this region. However, for customers outside the continental U.S., they're responsible for arranging and covering the costs of return shipping.
It's significant to highlight that return fees and shipping costs can vary based on the customer's location. These fees are essential to take into account when initiating a return, as they can impact the final refund amount.
Customers should factor in these shipping and fees details when deciding whether to proceed with a return, especially for mailed returns or if residing outside the continental U.S.
Refunds and Exchanges Procedure
Customers looking for refunds or exchanges at Urban Outfitters can anticipate a straightforward process within a specified timeframe. Refunds are issued to the original form of payment for returns initiated within 30 days of the order delivery date. Returns made after the 30-day window will be refunded as an e-merchandise credit.
Regrettably, exchanges aren't available, so customers must place a new order for replacement items. It's important to note that return processing may take 1-2 weeks, with an additional 1-2 weeks for exchanges. Shipping fees for exchanges are non-refundable.
To guarantee the safe return of items, Urban Outfitters advises using a trackable and insured shipping method, as they aren't liable for lost or stolen returns. Following these guidelines will help streamline the refund and exchange process for Urban Outfitters customers.
Return Locations and Methods
Return options at Urban Outfitters are available both in-store and through mail, providing customers with convenient choices for processing their returns. When deciding on how to return a purchase, customers should consider the following:
- In-Store Returns: Customers can return items to Urban Outfitters store locations in both Canada and the US. However, it's important to note that returns without a receipt aren't accepted at these physical store locations.
- Pre-Paid Return Shipping Label: For online purchases, customers have the option to use the pre-paid return shipping label provided by Urban Outfitters. This label simplifies the process of mailing back unwanted items.
- European Store Orders: Returns for European store orders can't be processed at US locations. Customers who've made purchases from European Urban Outfitters stores will need to follow the mail return process for their returns to be accepted.
Urban Outfitters imposes a $5 restocking fee for most mailed returns, ensuring that customers are aware of the associated costs with returning items by mail.
Frequently Asked Questions
How Do I Return Something to Urban Outfitters?
To return an item to Urban Outfitters, one can do so within a 30-day period if the item is unused or defective. Returns are possible by mail or at US and Canadian store locations.
Refunds are typically processed back to the original form of payment within 1-3 weeks. However, certain items, such as final sale items, aren't eligible for returns or exchanges.
Remember to include the original packing list or receipt when returning items.
What Are the Steps to Return a Product?
To return a product to Urban Outfitters, one should first gather proof of purchase and make sure the item is in its original condition.
If opting for an in-store return, finding the nearest Urban Outfitters store is key.
For a return via mail, attaching the UO return shipping label securely to the package is necessary.
In case the label is unavailable, items can still be mailed back with proof of purchase included.
How Do I Start a Return Policy?
To start a return, one initiates the process by locating the order number in Order History or Order Status.
Following this, a pre-paid return shipping label is printed for online orders.
Then, the label is securely attached to the package and dropped off at a designated shipping location.
Urban Outfitters typically processes returns within 1-2 weeks and issues refunds to the original form of payment.
Exchanges, on the other hand, are usually completed within the same time frame.
What Is Urban Return Policy?
Urban Outfitters' return policy allows customers to return items in original condition within a 30-day window. Returns are accepted by mail or at physical stores with the original receipt. Refunds are typically issued back to the original form of payment.
Exchanges aren't offered; only refunds are available. Items marked as final sale, certain discounted items, and made-to-order furniture aren't eligible for return or exchange.
What are the similarities and differences between the return policies of Urban Outfitters and Adidas?
For the stepbystep adidas return policy, both Urban Outfitters and Adidas offer a similar 30-day return window. However, Urban Outfitters requires items to be unworn and in original packaging, while Adidas accepts items in gently used condition. Both companies provide refund options with proof of purchase.
Conclusion
To summarize, Urban Outfitters' return policy provides a smooth process for customers looking to return or exchange items. By meeting the eligibility requirements and following the step-by-step guide outlined in this article, shoppers can easily navigate the return process.
With clear information on shipping, fees, and refund procedures, Urban Outfitters guarantees a hassle-free experience for its customers. Remember, as the saying goes, 'knowledge is power' when it comes to understanding and utilizing return policies effectively.
Jules brings a wealth of knowledge and an extraordinary flair for writing to our team. As our Expert Writer, Jules has a knack for breaking down complex information into easy-to-understand content that resonates with our audience. Whether detailing the nuances of different business hours or sharing tips on how to make the most of your time, Jules’ contributions are invaluable. Her work ensures that our users receive data and insights that enhance their daily lives.
