To understand Rooms to Go’s return policy effectively, it is important to be familiar with important details. For online purchases, you have 48 hours after delivery to request a return, which Rooms to Go fully covers, although a restocking fee may be applied. Showroom items have specific return guidelines, with full refunds granted within 48 hours before delivery but at 80% afterward, especially for Express or Next Day Delivery orders. When exchanging a mattress, the original one must be in like-new condition, with a free exchange possible within 48 hours of delivery. Keep in mind, knowing the specifics will help you manage any returns or exchanges smoothly as needed.
Key Takeaways
- Online returns within 48 hours, full refund by Rooms to Go.
- Showroom purchases non-refundable post-delivery.
- Mattress exchanges for like-new condition within 60 days.
- Refunds may take up to 10 business days.
- Contact Internet Sales Support at 787-999-9777 for return initiation.
Online Return Policy Details
If you need to return an item purchased online from Rooms to Go, remember to request the return within 48 hours of delivery if the merchandise doesn't meet your expectations. Rooms to Go covers the purchase price and tax for returned items, excluding the delivery charge.
Be aware that a restocking fee equivalent to the delivery charge may apply to online returns. To initiate a return for online purchases, contact Internet Sales Support at 787-999-9777. Refunds for online returns may take up to 10 business days to process.
Acting promptly is crucial if you wish to return an online purchase to Rooms to Go, ensuring you meet the 48-hour window for initiating the return. Remember, contacting Internet Sales Support promptly will help streamline the process and facilitate a quicker refund of your purchase price, minus any applicable restocking fees related to the delivery charge.
Showroom Return Policy Details
When making showroom purchases at Rooms to Go, remember that returns aren't accepted once the items are delivered.
If you decide to cancel a showroom sale within 48 hours, you can receive a full refund, but after this window, the refund amount drops to 80%.
Take care to understand these conditions before finalizing a showroom purchase to avoid any potential return issues.
Showroom Return Conditions
When returning showroom purchases to Rooms to Go, bear in mind that once delivered, no refunds are available for these items. The showroom return conditions are strict, making it important to be careful with your purchases.
Cancelling a showroom order within 48 hours allows for a full refund, but after this time, only an 80% refund is possible. Additionally, express or Next Day Delivery orders are non-refundable for showroom purchases.
It's vital to adhere to the cancellation guidelines and make your showroom purchases carefully since returns are typically not allowed post-delivery. Take note of these policies to guarantee a smooth and hassle-free shopping experience at Rooms to Go.
Proof of Purchase
To facilitate a smooth return process at Rooms To Go showrooms, make sure you have your proof of purchase readily available. Here are some essential points to bear in mind when it comes to proof of purchase at Rooms To Go showrooms:
- Having your receipt or order confirmation is vital for transaction validation.
- Rooms To Go requires proof of purchase to process refunds or exchanges efficiently.
- Without the necessary proof of purchase, Rooms To Go may offer store credit instead of a refund.
- Make sure you have the original receipt or order number when returning items to Rooms To Go showrooms.
Refund Process
For a smooth refund process under Rooms To Go's showroom return policy, make sure you adhere to the specified timeframes for cancellations and understand the associated refund percentages. Showroom purchases can be canceled within 48 hours of the sale for a full refund; however, canceling after this period results in an 80% refund of the purchase price. Remember, once your showroom purchase has been delivered, it is no longer eligible for a refund. Be cautious with Express or Next Day Delivery orders from showrooms as they cannot be canceled or refunded. Rooms To Go maintains a strict return policy, emphasizing the importance of following guidelines to avoid any issues.
| Type of Refund | Timeframe for Cancellation | Refund Percentage |
|---|---|---|
| Full Refund | Within 48 hours of purchase | 100% |
| 80% Refund | After 48 hours | 80% |
| Non-Refundable | After Delivery | 0% |
Mattress Sleep Trial Exchange Process
When contemplating a mattress exchange at Rooms To Go, it's crucial to grasp the mattress selection criteria and exchange eligibility requirements.
These points will help you determine if your mattress is eligible for an exchange and what alternatives are accessible to you.
Mattress Selection Criteria
Consider these essential factors when selecting a mattress for the 90-night sleep trial exchange at Rooms To Go:
- Comfort Level: Choose a mattress that suits your preferred sleeping position and provides adequate support for your body.
- Material Quality: Opt for high-quality materials that promote airflow and regulate temperature for a comfortable night's sleep.
- Size Compatibility: Guarantee the mattress fits your bed frame correctly to avoid any issues with size discrepancies.
- Firmness Preference: Choose a mattress firmness level that aligns with your personal comfort preferences for a restful sleep experience.
Exchange Eligibility Requirements
To guarantee your eligibility for the mattress sleep trial exchange process at Rooms To Go, your original mattress must be in like-new condition. You need to have used the mattress for a minimum of 30 nights before qualifying for a mattress exchange.
If you wish to exchange the box spring, remember to request it within 7 days of delivery. Free exchanges are available within the first 48 hours of mattress delivery. For one-time exchanges after this period, you can make them within 60 days for a fee.
Make sure you meet these exchange eligibility requirements to smoothly go through the mattress exchange process at Rooms To Go.
Eligibility Criteria for Exchanges
To be eligible for an exchange, mattresses must maintain a like-new condition. This means they should be free from stains, odors, or damage that would guarantee their resale. Additionally, a minimum of 30 nights of use is required before initiating an exchange to make certain the mattress has been adequately tested for comfort and support.
Box springs, on the other hand, can be exchanged within 7 days of delivery, providing flexibility for adjustments to your sleep setup.
When considering an exchange with Rooms To Go, keep in mind the following eligibility criteria:
- Mattresses must be in like-new condition.
- A minimum of 30 nights of use is required.
- Box springs can be exchanged within 7 days of delivery.
- Free exchanges are available within the first 48 hours of mattress delivery.
Fees for Exchange Requests
To proceed with the discussion on fees for exchange requests, it's important to understand that Rooms To Go charges distinct fees for mattress and box spring exchanges, which can vary depending on the circumstances and timing. For mattress exchanges, a $168 fee is applicable within 90 days. On the other hand, box spring exchanges incur a $39 fee for reselection and a $69 fee for pickup and redelivery. These fees are subject to change based on specific situations. Free exchanges are an option within the initial 48 hours of delivery if you need a different size or model. Additionally, one-time exchanges can be requested within 60 days for a fee. Below is a breakdown of the fees for reference:
| Exchange Type | Fee |
|---|---|
| Mattress | $168 |
| Box Spring (Reselection) | $39 |
| Box Spring (Pickup & Redelivery) | $69 |
| Free Exchanges (within 48 hours) | Free |
| One-time Exchanges (within 60 days) | Varies |
Refund Processing Time
Refunds from Rooms To Go typically take up to 10 business days to process, with varying processing times depending on the payment method used. It's important to note that Rooms To Go endeavors to expedite refunds; however, delays can sometimes occur.
- Monitor Account: Keep track of the refund status by regularly checking your account online.
- Contact Customer Service: If the refund processing time exceeds the estimated timeframe, reach out to customer support for assistance.
- Payment Method Impact: Different payment methods may result in varying processing times for refunds.
- Refund Delays: While Rooms To Go strives for prompt refunds, unexpected delays can happen.
Contacting Customer Service for Exchanges
When reaching out to Rooms to Go customer service for exchanges, make sure you have your order details ready for a smooth process. If you need to contact Rooms to Go regarding an exchange, you can reach their customer service team at 1-888-709-5380.
The return policy allows for exchanges within 30 days, ensuring you have ample time to make any necessary changes. Whether you made your purchase in-store or online, Rooms to Go aims to assist you promptly. For online sales, the process may slightly differ, so it's important to familiarize yourself with the terms and conditions specific to online transactions.
If you need to exchange a mattress for a different size or model, be sure to review the eligibility criteria beforehand to streamline the exchange process. Remember, Rooms to Go is there to help facilitate exchanges and make your shopping experience as convenient as possible.
Frequently Asked Questions
What Is the Return Policy at Rooms to Go?
If you're wondering about the return policy at Rooms to Go, here's a breakdown for you.
For online purchases, you've got 48 hours after delivery to return items that don't meet your expectations. Showroom buys can't be returned once delivered, but you can cancel within 48 hours for a full refund.
Keep in mind, refunds for online orders may take up to 10 business days to process.
How Do I Contact Rooms to Go?
To contact Rooms to Go, you can dial 1-888-709-5380 for assistance with returns or exchanges. You can also reach out via email or phone for inquiries about their return policy.
Check their website for more contact info and customer service hours. For a quick chat, use WhatsApp. Rooms to Go provides various contact options for easy access when you need help with returns.
What Is Living Spaces Return Policy?
Living Spaces provides a 7-day return policy for most items bought online or in-store. You can get a full refund if you start the return process within 7 days of delivery or pickup. Mattresses and foundations can be returned within 120 nights of delivery with a $99 processing fee.
Note that clearance items, special orders, and floor samples can't be returned. You can set up returns online or contact customer service for help.
What is the Return Policy for Rooms to Go Compared to Floor and Decor?
Rooms to Go and Floor and Decor have different return policies. Floor and Decor returns must be made within 90 days for a full refund, while Rooms to Go has a 48-hour return policy for full refunds. Both companies have specific guidelines for returning items, so it’s important to understand their policies before making a purchase.
Conclusion
To sum up, figuring out Rooms to Go's return policy can be as effortless as slipping into a new pair of cozy slippers.
Remember, just like testing out shoes, it's crucial to ensure the fit is just right when swapping your purchase.
By adhering to the guidelines and contacting customer service if necessary, you'll be on your way to discovering the ideal match for your home décor in no time.
Happy returns!
Jules brings a wealth of knowledge and an extraordinary flair for writing to our team. As our Expert Writer, Jules has a knack for breaking down complex information into easy-to-understand content that resonates with our audience. Whether detailing the nuances of different business hours or sharing tips on how to make the most of your time, Jules’ contributions are invaluable. Her work ensures that our users receive data and insights that enhance their daily lives.
