Shopping at REI should be a seamless experience, and they recognize that. This is why they have put in place a customer-focused return policy that guarantees hassle-free shopping for all customers. Whether you are an REI Co-op Member or not, you can take advantage of their 100% satisfaction guarantee and shop with peace of mind.
REI allows you to return items within a specified timeframe for a replacement or refund. Co-op Members have a generous return window of one year, while non-members have 90 days to make a return. However, it’s important to note that there are some exceptions and conditions to be aware of.
Key Takeaways:
- REI has a customer-friendly return policy.
- Returns can be made within one year for Co-op Members and 90 days for non-members.
- There are exceptions and conditions to consider.
Eligibility and Return Windows
When it comes to returning items at REI, the eligibility and return windows vary depending on whether you’re an REI Co-op Member or a non-member. Let’s take a closer look at the return policies for both groups.
REI Co-op Members
REI Co-op Members enjoy exceptional benefits, including a longer return window of 365 days for eligible items. This means you have a full year to decide whether the item meets your expectations. It’s a great advantage for those who like to take their time or purchase items well in advance of their intended use.
Non-members
For non-members, the return window is 90 days for eligible items. This provides ample time to evaluate your purchase and make a decision. While the return window is shorter compared to Co-op Members, it still allows for a reasonable period to ensure customer satisfaction.
All eligible items, including popular categories like e-bikes, can be returned within the specified return windows. Whether you’re an REI Co-op Member or a non-member, you’ll have the opportunity to make returns if the product doesn’t meet your expectations.
Return Windows for Specific Items
While most eligible items have the same return windows for Co-op Members and non-members, there are a few exceptions to be aware of:
| Item Category | Return Window |
|---|---|
| Outdoor Electronics | 90 days |
| E-Bikes | 365 days |
Outdoor electronics, such as activity monitors and GPS-enabled devices, have a 90-day return window for both Co-op Members and non-members. However, e-bikes have a longer return window of 365 days for Co-op Members.
Return Exceptions
While the REI return policy is designed to provide a hassle-free shopping experience, there are some exceptions to be aware of. Understanding these exceptions will ensure that you have a smooth returns process without any surprises.
Outdoor Electronics
Outdoor electronics, such as activity monitors and GPS-enabled devices, fall under the category of return exceptions. These items must be returned within 90 days of purchase. If you’ve recently purchased an outdoor electronic device from REI and are unsatisfied with it, be sure to initiate the return process within the specified timeframe.
Final Sale Items
Some items sold at REI are labeled as final sale items and are not eligible for return. This includes REI Co-op Memberships, lift tickets, passes, and gift cards. While REI strives to make your shopping experience enjoyable, it’s important to note that these specific items cannot be returned for a refund or exchange.
Damage and Wear and Tear
The REI return policy covers manufacturing defects and issues with products, but it does not cover ordinary wear and tear or damage caused by improper use or accidents. If you accidentally damage your gear or it shows signs of wear and tear due to regular use, it may not be eligible for a return or exchange.
| Return Exceptions | Return Window |
|---|---|
| Outdoor Electronics | Within 90 days of purchase |
| Final Sale Items | Not eligible for return |
| Damage and Wear and Tear | Not eligible for return |
Quote:
“Understanding the return exceptions at REI is crucial for a smooth returns experience. Be mindful of the return windows for outdoor electronics and remember that final sale items and damaged gear may not be eligible for return.” – REI Customer Service
Returning Used Gear (Re/Supply)
REI Co-op Members have the opportunity to not only shop for used gear but also trade in their own gear through the Re/Supply program. This program allows members to find great deals on pre-loved outdoor equipment while also giving their used gear a second life with new owners.
“The Re/Supply program is a win-win for both REI Co-op Members and the environment,” says Sarah Thompson, an avid hiker and REI Co-op Member. “I’ve been able to find top-quality gear at a fraction of the price, and it feels great knowing that I’m reducing waste by trading in my old gear.”
When shopping for used gear through the Re/Supply program, it’s important to note that in-store purchases are considered final sale and cannot be returned. This policy ensures that all sales of used gear in physical Re/Supply stores are considered complete, providing a streamlined and efficient process for both customers and REI staff.
However, if a REI Co-op Member makes a purchase of used gear through the Re/Supply program online and is not fully satisfied with the product, they have the option to return it within 30 days of the purchase date. This allows members to shop with confidence, knowing that they can return a used product if it doesn’t meet their expectations or needs.
More details and instructions for online Re/Supply returns can be found on the REI website. The website provides step-by-step guidance on initiating a return, including the required documentation and any associated fees, if applicable.
Re/Supply Return Process – Online
To return a Re/Supply used gear purchase made online, follow these simple steps:
- Visit the REI website and log into your account.
- Navigate to the order history section and find the Re/Supply purchase you wish to return.
- Initiate the return process by selecting the item and specifying the reason for return.
- Follow the provided instructions to generate a return shipping label.
- Package the item securely and affix the return shipping label to the package.
- Drop off the return package at a designated shipping location.
- Allow processing time for REI to receive and inspect the returned item.
- Receive your refund once the return has been processed successfully.
Please note that return eligibility and refund policies for online Re/Supply purchases may vary. It is important to review the specific terms and conditions outlined during the return process to ensure a smooth and hassle-free experience.
| RE/Supply Returns Comparison | In-Store Purchases | Online Purchases |
|---|---|---|
| Returns Allowed | Not Allowed | Allowed within 30 days |
| Return Window | N/A | 30 days from purchase date |
| Required Documentation | N/A | Original receipt, return shipping label |
| Refund Method | N/A | Original payment method |
| Return Fees | N/A | Varies; refer to return instructions |
Table: Comparison of Re/Supply Returns for In-Store and Online Purchases
Overall, the Re/Supply program provides members of the REI Co-op with an exciting opportunity to access high-quality used gear and contribute to a more sustainable outdoor community. Whether shopping in-store or online, the program offers flexibility, ensuring that members can find the gear they need for their adventures while enjoying the peace of mind that comes with the option of returning a purchase if necessary.
Return Process – In-Store Returns
Returning an item in-store at REI is a convenient and straightforward process. To initiate the return, customers are required to bring the item along with its original product packaging and tags (if available). Additionally, proof of purchase, such as a receipt or order confirmation, is necessary to complete the return process smoothly.
Once at the customer service desk of any REI store, the return will be processed free of charge. The friendly and knowledgeable staff will assist customers in completing the necessary paperwork and guide them through the return process.
It is important to note that while in-store returns are facilitated at all REI stores, Re/Supply stores are unable to accept returns of any kind.
| Return Process – In-Store Returns | |
|---|---|
| Step 1 | Bring the item to the customer service desk of any REI store. |
| Step 2 | Ensure the item is in its original packaging and has all the relevant tags attached. |
| Step 3 | Present proof of purchase, such as a receipt or order confirmation. |
| Step 4 | Complete the return process with the assistance of the customer service staff. |
Return Process – Mail-in Returns
Returning items to REI is convenient and hassle-free, whether you made your purchase online or in-store. If for any reason you need to return an item by mail, REI provides a simple and straightforward process to ensure a smooth experience.
To start the mail-in return process, follow these steps:
- Visit the REI website and navigate to the returns section.
- Fill out the online return form, providing the necessary details such as your order number and reason for return.
- Once you have submitted the form, you will receive a return authorization email with instructions on how to proceed.
- Print the shipping label provided in the email.
- Pack the item securely in a suitable shipping box or envelope, ensuring it is protected during transit.
- Affix the shipping label to the package.
- Drop off the package at your nearest USPS or authorized shipping location.
It’s important to note that a $5.99 shipping fee will be deducted from the refund for standard size/weight packages when using the provided prepaid shipping label. Please ensure that the item is suitable for mail return and meets the eligibility requirements.
Some items have additional return requirements due to their nature. For example, hazardous materials and oversize items may have specific instructions and restrictions. It’s essential to review the return policy and guidelines for these items before initiating the mail-in return process.
Please note that international orders cannot be returned by mail. If you have an international order that needs to be returned, you will need to bring it to an REI store or coordinate with a carrier directly.
Refunds and Exchanges
When it comes to refunds and exchanges at REI, the process may vary depending on your payment method and where the purchase was made.
Online and Phone Orders:
If you made a purchase online or over the phone, you can typically expect your refund to be issued back to the original payment method. This means if you used a credit card to make your purchase, the refund will be credited back to that same credit card. However, if you used Total REI Rewards for your purchase, the refund will be issued by check.
In-Store Purchases:
If you made your purchase at an REI store and decide to return it to the same store, your refund will be processed back to the original payment method. For example, if you paid with a debit card, the funds will be returned to that same debit card.
Mail-In Returns:
If you need to return an item by mail, you can expect to receive your refund in the form of a check. This applies to both online purchases returned by mail and in-store purchases that you decide to return via mail.
Total REI Rewards:
For Co-op Members who used Total REI Rewards for their purchase, the refund will be a combination of cash and check, depending on the amount of the refund. This ensures that your Total REI Rewards are appropriately credited back to your membership account.
It’s important to note that regardless of the payment method or place of purchase, the refund process at REI is designed to be hassle-free and ensure complete customer satisfaction.
| Payment Method | Refund Type |
|---|---|
| Online/Phone Orders | Original payment method (except for Total REI Rewards, which is refunded by check) |
| In-Store Purchases | Original payment method |
| Mail-In Returns | Refunded by check |
| Total REI Rewards | Mix of cash and check depending on the refund amount |
Returning Gifts
If you need to return a gift to REI, the process is straightforward. Simply bring the item to any REI store along with the gift receipt or proof of purchase. REI understands that sometimes gifts may not be the perfect fit, so they have a generous return policy to accommodate such situations.
When returning a gift in-store, please make sure to bring the item in its original packaging, if available. This helps ensure a smooth return process.
“At REI, we want to make sure that every gift is exactly what you want. If you received a gift that doesn’t quite hit the mark, no worries – we’re here to help!”
– REI Customer Service Team
Refund Method: Check
When returning a gift to REI, the refund will be issued in the form of a check. The check will be made out to the gift recipient’s name and address. This ensures that the refund goes directly to the person who received the gift.
If you prefer to return a gift by mail, REI offers that option as well. Simply follow their mail-in return process, which can be started online. Similar to in-store returns, the refund will be issued in the form of a check.
Gift Returns Made Easy
REI understands the importance of hassle-free gift returns. They strive to make the process as simple and convenient as possible, so you can find the perfect item or use the refund for something else that better suits your needs.
Returning a gift to REI is a seamless experience, whether you choose to do it in-store or by mail. Just remember to bring the gift receipt or proof of purchase and relax knowing that REI has you covered when it comes to gift returns.
| Return Method | Refund Type |
|---|---|
| In-Store Return | Check made out to the gift recipient’s name and address |
| Mail-in Return | Check made out to the gift recipient’s name and address |
Conclusion
The REI return policy ensures a hassle-free shopping experience for customers by offering a 100% satisfaction guarantee. Whether you’re an REI Co-op Member or a non-member, the generous return windows and options provide flexibility for returns and exchanges. By understanding the eligibility requirements and return process, customers can easily navigate the REI return policy and make returns or exchanges when needed.
While there are some exceptions and conditions to be aware of, such as the shorter return windows for outdoor electronics and the non-eligibility of final sale items, the overall policy aims to prioritize customer satisfaction. Whether you prefer in-store returns or mail-in returns, REI has a user-friendly process in place to accommodate your needs.
With the REI return policy, you can shop with confidence, knowing that if you’re not completely satisfied with your purchase, you have options. Take advantage of the hassle-free return policy and enjoy a stress-free shopping experience at REI.
FAQ
What is the return policy at REI?
What is the return window for REI Co-op Members?
What is the return window for non-members?
Are there any exceptions to the return policy?
How does the return process work for used gear through Re/Supply?
What is the process for in-store returns at REI?
How do mail-in returns work at REI?
How are refunds and exchanges handled at REI?
How can I return a gift to REI?
Are the Return Policies for REI and IKEA Similar in Terms of Hassle-Free Shopping?
Yes, the return policies for REI and IKEA are similar in terms of hassle-free shopping. Both companies offer an IKEA hasslefree return policy, allowing customers to return items within a certain time frame for a full refund or store credit, with minimal hassle and no questions asked.
Source Links
- https://blog.carrot.link/shopping/rei-return-policy/
- https://www.rei.com/help/returns
- https://www.glacier-national-park-travel-guide.com/rei-return-policy-changes.html
Jules brings a wealth of knowledge and an extraordinary flair for writing to our team. As our Expert Writer, Jules has a knack for breaking down complex information into easy-to-understand content that resonates with our audience. Whether detailing the nuances of different business hours or sharing tips on how to make the most of your time, Jules’ contributions are invaluable. Her work ensures that our users receive data and insights that enhance their daily lives.
