Here's what you need to know about New Balance's return policy: You can return unworn products hassle-free within a 45-day window and get swift refunds, thanks to prepaid shipping labels and efficient processing times.
Trust us, it's the stress-free way to handle returns and get your money back quickly.
Key Takeaways
- 45-day return window for unworn products.
- Free prepaid shipping label provided.
- Refunds to original payment method.
- Online return initiation for efficiency.
- Quick refunds within 10 business days.
New Balance Return Policy Overview
In our dedication to customer satisfaction, we provide a detailed overview of the New Balance Return Policy. New Balance Returns are hassle-free, offering a generous 45-day window for returning unworn products that don't meet your expectations. Whether it's a sizing issue, color mismatch, or just a change of heart, you have the freedom to return items within this timeframe.
One of the conveniences of the New Balance Return Policy is the provision of a prepaid shipping label. This means you can initiate your return online, affix the label to your package, and drop it off at UPS without any extra cost. It's all about making the return process as smooth and effortless as possible for you.
Once your return is received, refunds are promptly processed back to your original payment method. Within just 10 business days, you can expect the refund to reflect in your account, ensuring a seamless experience from start to finish.
Initiating a Return Online
Let's seamlessly move into the process of starting a return online with New Balance by guiding you through the steps on their website.
To initiate the return, visit New Balance's website and locate the return process section. Follow the outlined steps to complete your return request efficiently. Before starting the return, make sure that your items meet the eligibility criteria, including being in new condition.
Remember, free returns are available within 45 days of purchase, but the items must be in their original state. As you navigate through the online return process, be prepared to obtain a return label for shipping your items back.
Using the Prepaid Shipping Label
When using the prepaid shipping label provided by New Balance, it's important to follow the shipping label instructions and return process steps diligently. This guarantees a smooth return experience and helps us process your return efficiently.
Shipping Label Instructions
To facilitate your return process, obtain the prepaid shipping label by entering your order number and following the provided steps on the New Balance website.
Remember, this label allows for free returns within 45 days as long as the items are in new condition. Simply attach the label to your package and send it back to New Balance hassle-free.
With this prepaid shipping label, you can conveniently return your items without worrying about additional shipping costs. New Balance aims to make the return process as smooth as possible for our customers, ensuring that you can shop with confidence knowing that returns are simple and straightforward.
Return Process Steps
Handling the return process with New Balance using the prepaid shipping label is straightforward and hassle-free. Begin by initiating the return online through the New Balance United States website, making sure the items are in new condition. Follow the online instructions to obtain the prepaid shipping label.
Securely package the items with the packing slip or sales receipt included. Remember to drop off the return package at a UPS location for shipping back to New Balance. Enjoy the convenience of free return shipping within 45 days of purchase. Make sure to have your order number and credit card ready for any necessary refunds.
This process guarantees a smooth and efficient return experience for all customers.
Dropping Off Returns at UPS
For a seamless return experience with New Balance, consider dropping off your returns at UPS for swift processing and refund initiation. When you select UPS as your drop-off location, you're choosing efficiency and speed in handling your return items.
Here are some key points to keep in mind:
- Quick Processing: UPS scan of the return package enables immediate refund eligibility.
- Efficient Handling: Returns dropped off at UPS are dealt with within 14 days of receipt.
- Tracking Made Easy: UPS drop-off guarantees efficient handling and tracking of return shipments for New Balance.
- Timely Action: Failure to return items within 30 days may lead to recharging for the purchase.
Refund Process Timeline
When it comes to understanding the refund process timeline at New Balance, we want you to know that refunds for shipped returns are typically instant upon UPS scan. If you choose to return items in-store, you can expect immediate refunds.
Refund Request Submission
Acknowledging your desire for a prompt refund process, customers can expect their refunds to be processed within approximately 14 days upon submitting a refund request for a returned item to New Balance, with instant refunds available for most shipped returns upon UPS scan.
- Your desire for a prompt refund process is acknowledged.
- Instant refunds are a convenience for most shipped returns.
- Remember to return items within 30 days to avoid any additional charges.
- The refund timeline varies based on the processing time and payment method used.
We aim to make the refund process as smooth and efficient as possible, ensuring that you receive your money back in a timely manner.
Processing Timeframe
We guarantee that refunds for returned items at New Balance are typically processed within 14 days of receipt. It's crucial to complete your return promptly to guarantee a smooth refund process.
If you choose to ship your return, most shipped returns are eligible for instant refunds upon UPS scan. Remember, returns must be initiated within 30 days of purchase to avoid any potential issues.
For in-store returns, you'll receive an immediate refund upon completing the return process. The refund processing time is dependent on the receipt and processing of your return, ensuring that you get your money back efficiently.
Trust New Balance to handle your returns with care and process your refunds promptly.
New Balance Customer Satisfaction Guarantee
In order to ensure your satisfaction, New Balance proudly offers a 100% Satisfaction Guarantee along with a 45-day return policy for any purchases that may not meet your expectations.
When dealing with unsatisfactory purchases, we provide a hassle-free process designed to guarantee your peace of mind:
- Return unworn and unused products for reasons like fit, color, or preference.
- Initiate the return online for a quick and convenient start to the process.
- Use the provided prepaid shipping label to send back the items you wish to return.
- Drop off your package at any UPS location for a smooth and easy return experience.
Rest assured that refunds for returned items are processed promptly, typically within 10 business days, and credited back to your original payment method.
Your satisfaction is our priority, and we aim to make the return process as simple and efficient as possible for your convenience.
Frequently Asked Questions
What Is the Return Policy at New Balance?
We've got your back when it comes to New Balance returns! The return policy at New Balance allows for a 45-day window to send back items that don't meet your expectations.
Just make sure they're unworn and unused to qualify for a refund. Please note that custom-designed products are non-returnable.
Online purchases can't be directly exchanged, but refunds are usually processed back to your original payment method within 10 business days.
What New Balance Shoes Are Non Returnable?
Sure thing!
Some New Balance shoes that are non-returnable include custom shoes. These items are specially made for you, so unfortunately, we can't accept returns on them. It's crucial to double-check before ordering them to make sure you're satisfied with your purchase.
If you have any concerns about returns or exchanges, feel free to reach out to our customer service team for assistance. We're here to help!
Will New Balance Replace Defective Shoes?
Yes, New Balance will replace defective shoes within 45 days of purchase. Defective shoes must be in new condition for a replacement.
The return policy covers defects in materials or workmanship. You can request a replacement for defective shoes online or in-store.
Defective shoes will be exchanged for the same style and size, subject to availability.
How Do I Return an Item to New Balance?
Returning an item to New Balance is a breeze. Just hop online, initiate the process, and use the prepaid shipping label. Remember, custom designs can't be returned, and direct exchanges aren't an option for online buys.
But refunds for unworn items go back to your original payment method in about 10 business days. It's all about keeping things easy and convenient for you, our awesome customers.
Conclusion
Just like a pair of well-worn sneakers, New Balance's return policy is there to support you every step of the way. Trust in the process, follow the steps outlined, and watch as your satisfaction is guaranteed.
Return with confidence, knowing that New Balance is there to make sure you're walking on the path to happiness and comfort.
Your journey with New Balance doesn't end at the checkout, it's just the beginning of a beautiful adventure.
Jules brings a wealth of knowledge and an extraordinary flair for writing to our team. As our Expert Writer, Jules has a knack for breaking down complex information into easy-to-understand content that resonates with our audience. Whether detailing the nuances of different business hours or sharing tips on how to make the most of your time, Jules’ contributions are invaluable. Her work ensures that our users receive data and insights that enhance their daily lives.
