Everlane’s return policy is designed with the consumer in mind, making it easy to return unworn items in their original condition within specific timeframes set by each country. Eligible products for return include clothing, shoes, bags, belts, underwear, and socks, while items like gift cards and final sale products are excluded. Customers can initiate a return online through their Everlane account by selecting the item, providing a reason for return, and following the provided instructions. For in-person returns, customers can visit the nearest Everlane store with the item, original packaging, and tags. Everlane’s detailed return policy guide ensures a smooth and stress-free return process for all its customers.
Key Takeaways
- Initiate return in Orders & Returns section of Everlane account.
- Select item, state reason, and submit return request.
- Follow instructions for mail-in returns with prepaid label.
- Contact Customer Service for international return process details.
- Duties and taxes on original purchase may not be refundable for international returns.
Everlane's Return Policy Overview
Everlane's return policy allows customers to return unworn items in their original condition within specific timeframes, depending on the country of purchase. In Canada, items can be returned within 30 days, while in other countries, the return window extends to 45 days. Certain items are excluded from returns, such as gift cards, underwear, and final sale items. When initiating a return, customers should be mindful that shipping costs are non-refundable. However, in select countries, duties and taxes may be eligible for a refund.
For the return process, Everlane facilitates mail-in returns, although they don't provide shipping labels. It's crucial to verify that the items being returned meet the criteria of being unworn and in their original condition to qualify for a refund. In cases where cash refunds aren't an option, store credit is issued for cash purchases both within the US and internationally.
Eligibility for Returns
What criteria must items meet to be eligible for returns at Everlane? To return items successfully to Everlane, they must adhere to specific guidelines:
- Original Tags and Packaging: Items must be unworn, unwashed, and have their original tags and packaging intact to qualify for a return or exchange.
- Eligible Products: Everlane accepts returns for a variety of items including clothing, shoes, bags, belts, underwear, and socks.
- Exceptions: Final Sale items and products that are marked as non-returnable are excluded from Everlane's return policy.
It is essential to note that protective hygienic liners must be intact for swimwear returns to be accepted. Additionally, Everlane reserves the right to refuse returns that don't meet the specified eligibility criteria or are considered fraudulent.
For further clarification or assistance regarding the eligibility of items for return, customers can reach out to Everlane's Customer Service Team via email. Remember that shipping fees may apply when returning items to Everlane.
Initiating a Return
Initiating a return at Everlane is a straightforward process that can be conveniently done through your Everlane account. Simply log in, access the Orders & Returns section, and follow the prompts to select the item for return along with the reason. Once you've submitted the return request, you will receive detailed instructions on how to proceed further. For mail-in returns, Everlane provides a prepaid shipping label that you need to print and attach to the package before sending it back. In the case of international returns, it's advisable to reach out to Everlane's Customer Service Team for specific guidelines and instructions tailored to your location. To help visualize the process, below is a table summarizing the key steps for initiating a return at Everlane:
| Steps to Initiate a Return at Everlane | |
|---|---|
| Log into your Everlane account | Access Orders & Returns section |
| Select item for return | Choose reason for return |
| Submit return request | Follow provided instructions |
In-Person Return Process
When returning an item to Everlane in person, locate the nearest store using the store locator on their website and bring the unworn item along with its original packaging and tags for the return process. Once at the Everlane store, follow these steps for a smooth in-store return:
- Show the unworn item, original packaging, and tags to the store associate.
- Present your order confirmation for the purchase.
- Specify if you prefer a refund or an exchange and provide any necessary details.
International Returns Process
For international returns with Everlane, customers are required to contact their Customer Service Team to receive detailed instructions on the return process outside the US.
Once the return process is initiated, international return processing may take up to three weeks due to shipping and customs procedures. Customers should be aware that duties and taxes paid on the original purchase are non-refundable when returning items internationally.
To apply for a tax refund on returned products, customers must contact their local customs authority directly. It's crucial to follow the specific instructions provided by Everlane's Customer Service Team to guarantee a smooth international return experience.
For further information on tax refunds and international returns, customers can reach out to their local customs authority or Everlane's Customer Service Team for guidance.
Frequently Asked Questions
How Do I Return Items to Everlane?
To return items to Everlane, one can choose between in-store returns or postal service returns. In-store returns provide a 90-day window, while postal service returns require initiation within 30 days of receipt.
In-store returns demand bringing the item, original packaging, and tags to the store, while postal service returns involve generating a prepaid shipping label online.
Everlane offers free returns for store credit, but refunds to the original payment method may incur a shipping fee.
How Do I Set up a Return Policy?
When establishing a return policy, one must determine the timeframe, list excluded items, choose a refund method, decide on refunding shipping costs, and clarify the refund of duties and taxes.
These aspects guarantee a clear and effective policy for customers. Making these decisions thoughtfully will help streamline the return process and provide transparency for all parties involved.
What Is Return Policy and Procedure?
The return policy and procedure typically outline the conditions under which products can be returned and the steps to follow for a successful return.
It's essential to understand the time frame for returns, the condition items must be in, and the available return methods.
How Much Is Everlane Return Shipping Fee?
The Everlane return shipping fee varies based on the carrier, shipping method, and package weight. Customers are responsible for covering these costs, and they're non-refundable, even if the original purchase had free shipping.
To guarantee a smooth return process, it's wise to select a shipping method with tracking and insurance. Everlane gives customers the flexibility to choose their preferred shipping carrier and method when returning items.
Conclusion
To sum up, Everlane's return policy provides customers a convenient way to return items they aren't satisfied with.
Did you know that based on a recent survey, 90% of customers feel more confident making a purchase when they know they can easily return it if necessary?
By following the step-by-step guide outlined in this article, customers can easily navigate the return process and guarantee a smooth experience.
Jules brings a wealth of knowledge and an extraordinary flair for writing to our team. As our Expert Writer, Jules has a knack for breaking down complex information into easy-to-understand content that resonates with our audience. Whether detailing the nuances of different business hours or sharing tips on how to make the most of your time, Jules’ contributions are invaluable. Her work ensures that our users receive data and insights that enhance their daily lives.
