Aerie Return Policy Guide: Easy Steps to Return Your Items

Returning items to Aerie is an easy process that involves presenting proof of purchase, such as a receipt, and making sure the items are unwashed, unworn, and with tags still attached for refunds or exchanges within a 60-day period. Online purchases can be returned by mail or in-store within 14 days. In-store purchases allow for full refunds with a receipt, and store credit without.

Aerie values customer feedback and reasons for return to enhance the overall experience. Understanding the detailed return process aids in ensuring a smooth transaction for customers seeking to return their items.

Key Takeaways

• Provide proof of purchase like a receipt.
• Unwashed, unworn items with tags are eligible.
• Returns accepted in-store or by mail.
• Refunds issued for online orders.
• Contact customer service for assistance.

Overview of Aerie Return Policy

The Aerie Return Policy provides customers with clear guidelines on how to initiate returns for exchanges or refunds either in-store or via mail. To guarantee a smooth return process, customers are required to present proof of purchase, such as a receipt, when returning items at Aerie. The return policy at Aerie is designed to be customer-friendly, accommodating various situations that may arise.

For in-store returns at Aerie, customers can conveniently visit the store where staff members are readily available to assist with exchanges promptly. On the other hand, mail returns at Aerie should be completed within 60 days of the purchase date. Additionally, items being returned via mail must be unwashed, unworn, and have all tags still attached to be eligible for a refund or exchange. By adhering to these guidelines, customers can experience a hassle-free return process at Aerie both in-store and through the mail.

Return Process for Online Purchases

When it comes to returning online purchases from Aerie, customers have the option to return items by mail or at any open AE or Aerie store.

The return process involves checking for eligibility, obtaining return authorization, and selecting between refund or exchange options.

Understanding the steps involved in returning online purchases is important for a smooth and hassle-free experience.

Online Return Eligibility

For returning online purchases, customers have the option to return items by mail or at any open AE or Aerie store. When returning items purchased online, refunds are provided, but there may be potential delays when returning by mail. It's crucial to mention that refunds or exchanges for store purchases cannot be processed by mail. Customers returning items to local stores once they reopen will have no time limit for returns. With a receipt, customers can receive a full refund, while without a receipt, they will be offered store credit.

Return Authorization Process

To initiate the return process for online purchases, customers must first obtain a return authorization. Online purchases can be returned either by mail or at any open AE or Aerie store.

Refunds are available for online orders returned by mail, although there may be potential delays in processing. Please be aware that refunds or exchanges for store purchases can't be facilitated through the mail. Once local stores reopen, there's no time limit for returns, allowing customers the freedom to return items at their convenience.

For a full refund, customers must provide a receipt; however, without a receipt, store credit will be issued instead. Customers have the flexibility to choose between these options based on their preference.

Refund and Exchange Options

Exploring various refund and exchange options is an essential part of the return process for online purchases at Aerie. When dealing with online orders, customers have the following choices:

1. Refunds by Mail: Online purchases can be returned by mail, with refunds processed for these orders. However, there might be potential delays in receiving the refund.
2. Exchanges for Store Purchases: Unfortunately, refunds or exchanges for store purchases can't be initiated through the mail.
3. Returns at Local Stores: Customers have the freedom to return items at any open AE or Aerie store. There's no time limit for returns at local stores once they reopen.
4. Refund Options: With a receipt, customers are eligible for a full refund. Without a receipt, a store credit will be provided.

Return Process for In-Store Purchases

When returning an item purchased in-store at Aerie, customers can expect to receive a full refund upon presenting a receipt. If the receipt is unavailable, store credit will be issued instead. It is important to have proof of purchase, such as the original credit card used, for any in-store returns. However, please note that swimsuits or bikini bottoms without the hygienic liner cannot be returned for health and safety reasons. Aerie store staff are readily available to assist with exchanges or refunds for in-store purchases, ensuring a smooth process for customers.

Return Instructions for Aerie Items

When returning Aerie items, customers should make sure they have all the necessary return items, such as the merchandise in its original condition and packaging.

The return process overview typically involves bringing the items to an Aerie boutique for in-store returns or exchanges.

Following these instructions will help facilitate a smooth return experience for Aerie customers.

Return Process Overview

The return process for Aerie items requires customers to adhere to a 60-day window for unwashed, unworn items with tags attached. When returning items to Aerie, customers can expect the following:

1. Time Frame: Customers have 14 days to ship back their returns, with return shipping costs covered.
2. Refund Process: Refunds are issued upon inspection of the returned items, with easy online return options available.
3. In-Store Returns: In-store returns are accepted at Aerie boutiques, excluding intimates, bathing suits, beauty products, or PPE.
4. Refund Method: Refunds back to the original payment method are excluded, making in-store credit the standard refund method.

Required Return Items

To successfully initiate a return for Aerie items, customers must make sure that the products are in their original condition, including being unwashed, unworn, and with tags securely attached. Following these guidelines guarantees a smooth return process. Here is a breakdown of the required return items for Aerie:

Remember to use the provided prepaid return label for easy shipping back to Aerie. This will streamline the return process and get your item back to the retailer promptly.

Return Reasons and Feedback

How can customers effectively communicate their return reasons and provide valuable feedback to Aerie for enhancing their shopping experience? Customers play a pivotal role in shaping the shopping experience through their return reasons and feedback. Here's how they can effectively convey their thoughts:

1. Return Reasons: Clearly state if you're returning an item due to receiving the wrong product, changing your mind, discovering defects, or identifying quality issues.
2. Late Arrival: If the item arrives after your need has passed, inform Aerie promptly to initiate the return process.
3. Feedback Submission: Take the opportunity to provide detailed feedback on your return reasons. Your input helps Aerie enhance product quality and improve service for all customers.
4. Enhancing Customer Experience: Aerie values your feedback to enhance the overall customer experience. Your insights contribute to identifying areas for improvement and increasing customer satisfaction levels.

Exceptions to Aeries Return Policy

Exceptions to Aerie's Return Policy encompass various categories of items that are ineligible for return or exchange. Final sale items, including gift cards, intimates, swimwear, PPE gear, and bespoke orders fall under this classification.

Final sale items, once purchased, can't be returned or exchanged as per Aerie's policy. Gift cards, being non-returnable, are excluded from the return process.

Intimates, swimwear, and PPE gear are considered non-returnable due to hygiene reasons, ensuring customer safety and satisfaction. Additionally, bespoke orders, tailored to specific preferences, are typically non-refundable or exchangeable under Aerie's return policy.

These exceptions are put in place to maintain quality standards and adhere to hygiene regulations. Customers should be mindful of these restrictions when making purchases in these categories to avoid any inconvenience related to returns or exchanges.

Refund Process and Timelines

Upon receipt of the returned item, Aerie typically processes refunds for online orders within 5-7 business days. Here is a breakdown of the refund process and timelines:

1. Return Approval: Once your return is received and inspected, Aerie will approve the return for processing.
2. Refund Method: For online orders, refunds are issued back to the original payment method used during the purchase upon return approval.
3. Store Credit: In-store returns for Aerie items without a receipt will be refunded as store credit after verifying the original payment method.
4. Credit Card Refunds: If you made a payment via credit card for your online order, please allow up to 2 billing cycles for the refund to reflect on your statement. This timeframe is subject to the billing cycle of your credit card company.

Aerie aims to make the refund process efficient and transparent, ensuring customers receive their refunds in a timely manner based on the original payment method used.

Contacting Aerie Customer Service

To reach Aerie customer service for assistance with any queries or concerns, customers can contact them via email at [emailprotected] or by phone. Knowledgeable representatives are readily available to provide support and address customer inquiries regarding the return process. Whether customers need clarifications, have concerns, or require assistance with their returns, Aerie's customer service is dedicated to offering reliable and quick support. By reaching out to customer service, shoppers can benefit from the expertise of the representatives who aim to guarantee a smooth and hassle-free return experience. For efficient and effective solutions to any return-related issues, contacting Aerie's customer service is the best course of action.

Frequently Asked Questions

How Do I Return Something to Aerie?

To return something to Aerie, one can opt for in-store returns or returns by mail.

In-store returns require proof of purchase for a full refund, while returns by mail may result in store credit without proof of purchase.

Items must be unwashed, unworn, and with tags attached for both options.

In-store returns can be processed at any Aerie or American Eagle store in Canada, while mail returns require shipping back with the original packaging.

What Are the Steps to Return a Product?

Returning a product to Aerie involves straightforward steps.

First, initiate the return process either in-store or by mail.

In-store returns necessitate proof of purchase and the original credit card.

For mail returns, complete the return form, package the item securely, and use the provided prepaid label.

In-store returns offer immediate exchanges or refunds, while mail returns may take longer for inspection and processing.

How Do I Return a Product I Ordered Online?

To return a product ordered online, the customer can send it back via mail or visit an AE or Aerie store. Refunds are issued for online purchases returned by mail, but there may be some delays.

It's essential to mention that store purchases can't be processed through mail for refunds or exchanges. Once local stores reopen, there's no time limit for returns. With a receipt, a full refund is provided, while without one, store credit is given.

What Is Return Policy and Procedure?

When exploring return policies and procedures, Aerie offers a straightforward process for customers. Shoppers can return unworn, unwashed items with tags attached either in-store or by mail. A proof of purchase, such as a receipt, is necessary to validate returns.

In-store returns are efficient, while mail returns require a completed form and prepaid label. Aerie may provide extended holiday return periods for gift purchases.

Are the Steps for Returning Items the Same for Aerie and UPS?

Yes, the ups return policy steps are the same for Aerie and UPS. Whether you’re returning items to Aerie or directly to UPS, the process for returning items follows the same set of steps outlined in the UPS return policy.

Conclusion

To wrap things up, returning items to Aerie is as easy as pie (unless you bought pie, of course).

With a straightforward return process for both online and in-store purchases, clear instructions, and a responsive customer service team, you can shop with confidence knowing that Aerie has your back.

So go ahead, indulge in some guilt-free shopping and rest assured that returns are a breeze with Aerie's return policy.

Jules

Jules brings a wealth of knowledge and an extraordinary flair for writing to our team. As our Expert Writer, Jules has a knack for breaking down complex information into easy-to-understand content that resonates with our audience. Whether detailing the nuances of different business hours or sharing tips on how to make the most of your time, Jules’ contributions are invaluable. Her work ensures that our users receive data and insights that enhance their daily lives.