When it comes to the return policy at Hello Molly, we want to make sure you have all the information you need for a seamless experience. You can return eligible items within 30 days in their original condition with tags attached to receive a refund or store credit. For returns in the USA, you can choose to drop off the item or use a prepaid label. International returns require contacting returns@hellomolly.com for assistance.
Looking for an exchange? Submit a detailed ticket within 30 days for assessment. For more insights into return requirements, refund procedures, and handling non-returnable items, keep exploring our return policy guide.
Key Takeaways
- Eligible for return within 30 days of order delivery.
- Choose Happy Returns drop-off or Standard Post for US returns.
- International returns require local postal service.
- Exchange approval needed within 30 days, store credit issued.
- Contact customer service for defective item resolution.
Return Requirements
To be eligible for a return at Hello Molly, merchandise must be returned within 30 days of the order delivery date. This guarantees that customers have ample time to assess their purchase and decide if it meets their expectations. It's crucial to highlight that the items being returned should be in their original condition, meaning they must be unworn, unwashed, unstained, and unperfumed. Additionally, all tags, including any Hello Molly hangtags, must remain attached to the merchandise to qualify for a return.
When a return is processed within the specified time frame and meets the necessary criteria, customers have the option to receive store credit or a refund for the full amount paid. This flexibility allows individuals to choose how they'd like to proceed after returning an item they aren't satisfied with. By adhering to these return requirements and initiating the process within 30 days, customers can enjoy a hassle-free experience and the freedom to decide on the best course of action for their specific situation.
How To Return From the USA
When returning from the USA, we select Happy Returns for drop-off at a nearby Return Bar, or use Standard Post with a prepaid, trackable label.
Unfortunately, free returns aren't available for US orders at Hello Molly currently.
USA Return Process
How can we effectively handle returns for orders from the USA through Hello Molly's return process? When returning items from USA orders, it's crucial to follow the correct procedure to guarantee a smooth process. Here are some key points to keep in mind:
- Opt for Happy Returns drop-off at a nearby Return Bar for convenience.
- Utilize Standard Post along with the provided prepaid, trackable shipping label for returns.
- Please note that Hello Molly doesn't currently offer free returns for USA orders.
- For return shipments to Alaska and Hawaii, labels may not be available.
Return Shipping Instructions
For a seamless return process from the USA with Hello Molly, consider utilizing either the Happy Returns drop-off option or the Standard Post method.
Happy Returns enable you to conveniently drop off your return at a nearby Return Bar. On the other hand, Standard Post necessitates using a prepaid, trackable shipping label for the return.
The return options come with varying costs ranging from US$5 to US$9.50, depending on the chosen method. Please be aware that for Alaska and Hawaii, return labels aren't provided, and customers are responsible for managing the return shipping process themselves.
Choose the method that best suits your needs and location for a hassle-free return experience with Hello Molly.
Return Process for International Orders
Customers returning international orders should use their local postal service for cost-effective shipping. To initiate a return from anywhere outside the US, download and print the return form provided by Hello Molly. Fill out the return form completely and enclose it with your international return shipment. For specific shipping advice related to international returns, feel free to reach out to returns@hellomolly.com. When sending back international orders, remember to address the package to HELLO MOLLY RETURNS in Rancho Cucamonga, CA, USA.
- Use local postal service for cost-effective shipping
- Download and complete the return form for international returns
- Contact returns@hellomolly.com for shipping advice
- Ship international returns to HELLO MOLLY RETURNS in Rancho Cucamonga, CA, USA.
Exchange Policy Details
When requesting an exchange with Hello Molly, customers are required to submit a detailed ticket on the website for approval within 30 days of the delivery date. The exchange policy allows customers to exchange items that meet the eligibility criteria set by Hello Molly.
Once the exchange request is submitted, the inspection team evaluates the eligibility within 48 hours. Customers must provide a return/shipping slip upon approval of the exchange. If the exchange is approved, customers will receive a confirmation email and be informed about the delivery of the new item or order.
Hello Molly's exchange policy aims to provide flexibility and convenience to customers who may need to swap items for a different size or color. Store credits are typically issued for the value of the exchanged item, allowing customers the freedom to choose a replacement that suits their preferences.
Refund and Store Credit Procedure
When it comes to Hello Molly's refund and store credit procedure, let's break down the process.
We'll outline the steps for obtaining a refund and provide insights into how store credit works.
This section will clarify the options available to customers returning items.
Refund Process Overview
In our refund process overview at Hello Molly, store credit is typically issued for most returns, valid for a period of 12 months. When dealing with faulty items, refunds are only provided if accompanied by photographic evidence, otherwise, store credit is the standard resolution.
Here are some key points to remember regarding our refund process:
- Store credit can be utilized for future purchases on Hello Molly's website.
- Refunds for faulty items are credited back to the original form of payment.
- Afterpay purchases follow the standard return policy, resulting in store credit unless the item is deemed faulty.
- The store credit issued is valid for a generous 12-month period, allowing ample time for its utilization.
Store Credit Instructions
Issuing store credit for most returns at Hello Molly allows customers to utilize credit for future purchases on our website for a period of 12 months. Store credit is a convenient way to shop for trendy items and accessories. Check out the table below for a quick guide on Hello Molly's store credit instructions:
| Return Type | Refund Type |
|---|---|
| Faulty Items | Refund with evidence |
| Afterpay | Store credit unless defective |
| Standard Returns | Store credit |
With store credit, you have the freedom to choose from our wide selection of products within the 12-month validity period. Hello Molly values your shopping experience and ensures that our refund and store credit procedures reflect our dedication to customer satisfaction.
Handling Non-Returnable Items
With certain categories of items marked as non-returnable, understanding Hello Molly's policy regarding these products is essential for informed shopping decisions. Non-returnable items at Hello Molly, such as intimate apparel, swimwear, beauty products, and certain accessories, are excluded from the return process.
To navigate this aspect of the return policy effectively, consider the following:
- Exclusions: Be aware of the specific items listed as non-returnable to prevent disappointment post-purchase.
- Final Sale: Certain categories are considered final sale, underscoring the necessity of carefully reviewing product descriptions before buying.
- Hygiene Reasons: Items like intimate apparel are non-returnable due to hygiene and safety concerns; understand these reasons to respect Hello Molly's policies.
- Informed Decisions: Knowing which items fall under the non-returnable category empowers you to make well-informed choices while shopping on Hello Molly's platform.
Defective Item Protocol
Upon discovering a faulty item from your Hello Molly purchase, promptly reach out to their customer service team with accompanying photographic evidence for swift assistance.
Hello Molly's customer service is dedicated to aiding with faulty items. Once contacted, they'll assess the faults to determine if you're eligible for a refund or store credit. This proactive approach guarantees quick resolution for any quality concerns you may have.
Hello Molly values its customers and their satisfaction, which is why their policy guarantees the prompt handling of faulty items reported by customers. By providing clear photographic evidence, you assist the customer service team in addressing and resolving issues related to faulty items efficiently.
Rest assured that Hello Molly is committed to fair treatment of faulty items and aims to make the process as smooth as possible for you. Trust in Hello Molly's customer service to assist you in rectifying any concerns regarding faulty items promptly.
Returning Without Receipt
In cases where a physical receipt is unavailable, Hello Molly offers the flexibility of returning items based on the order number, online account, or email used for the purchase. When returning without a receipt, Hello Molly guarantees a hassle-free experience by accommodating customers through various means such as:
- Allowing returns based on the order number, online account, or email used for the purchase.
- Accepting returns with lost original packaging, prioritizing customer convenience.
- Permitting returns even without the original box, emphasizing the importance of item cleanliness and adherence to return requirements.
- Demonstrating a customer-friendly return policy by providing options for returns without a receipt or original packaging.
Hello Molly's commitment to flexibility in handling returns without a receipt or original box showcases their dedication to ensuring a smooth and convenient return process for all customers, reflecting their customer-centric approach and commitment to satisfaction.
Afterpay Purchases Process
When making purchases through Afterpay at Hello Molly, our return process aligns with the standard return policy. For Afterpay purchases, unwanted items can be returned, but refunds will be issued in the form of store credit unless the items are faulty. It's crucial to mention that the Afterpay payment plan will continue until all installments are completed for any returned items. This approach guarantees flexibility in returns while still following the Afterpay payment schedule, providing a consistent experience for Afterpay users at Hello Molly.
To provide a clearer picture of the Afterpay Purchases Process at Hello Molly, here is a table summarizing the key points:
| Aspect | Afterpay Purchases Process at Hello Molly |
|---|---|
| Return Policy | Aligns with standard return policy |
| Refunds | Issued as store credit for unwanted items |
| Payment Schedule | Continues until all installments complete |
This table highlights the essential information regarding Afterpay purchases at Hello Molly, ensuring transparency and understanding for our valued customers.
Frequently Asked Questions
Does Hello Molly Send Confirmation Email?
Yes, we always send a confirmation email after approving a return request. The email contains all the necessary details about the approved return and outlines the next steps for the process.
Customers can expect to receive this notification within a reasonable timeframe. This email is essential for ensuring transparency and clarity in the return process, providing our customers with peace of mind that their return has been successfully processed.
Where Is Hello Molly Based?
We're based in Sydney, Australia, where the sun-kissed vibes infuse our designs with a touch of Down Under flair. Our roots trace back to 2012, and since then, we've been your go-to online destination for trendy clothing.
With over 100 fresh styles dropping every week, we keep your wardrobe as lively as Bondi Beach. And in 2018, we made a splash by adding a stunning swimwear collection to our lineup.
Do Hello Molly Dresses Run Small?
Yes, Hello Molly dresses typically run true to size according to customer reviews. The sizing chart on their website helps in choosing the correct fit. With a range of styles to suit various body shapes, shoppers can depend on reviews and size suggestions.
The customer service team also provides assistance with sizing inquiries. This guarantees that customers discover the ideal fit for their Hello Molly dresses.
How Do I Return a Shop Order?
Returning a shop order is straightforward. We just need to make sure the items are unworn, unwashed, with tags intact, and in original condition.
For USA customers, options include Happy Returns or Standard Post. Internationally, we can use the national postal service for cost-effective returns.
Remember to keep the original packaging intact. Maintaining the item's condition is vital when returning orders to Hello Molly.
Are the Return Policies for Hello Molly and Victoria’s Secret Similar?
When comparing the return policies for Hello Molly and Victoria’s Secret, it’s important to note that they have some differences. The Victoria’s Secret return policy is explained in detail on their website, outlining specific requirements for returns and exchanges. Hello Molly has its own distinct return policy tailored to its products and customer service standards.
Conclusion
To sum up, with our return policy at Hello Molly, you'll feel like you're swimming in a sea of options. Our process is as smooth as silk, making returns a breeze.
You'll feel like you're floating on cloud nine with the ease and efficiency of our procedures. So rest assured, we've you protected every step of the way.
Happy shopping!
Jules brings a wealth of knowledge and an extraordinary flair for writing to our team. As our Expert Writer, Jules has a knack for breaking down complex information into easy-to-understand content that resonates with our audience. Whether detailing the nuances of different business hours or sharing tips on how to make the most of your time, Jules’ contributions are invaluable. Her work ensures that our users receive data and insights that enhance their daily lives.
