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Dodo Pizza says hackers attacked its IT systems on September 27–28 and may have accessed some customers’ personal information and order details. The company says payment data is not stored, has notified Russia’s data regulator and is reviewing the incident. A separate report of data on 68 million customers has not been confirmed by the company.
Dodo Pizza said hackers attacked its IT systems on September 27–28 and may have accessed some customers’ personal information and order details. The Russian pizza chain said it had blocked the hackers from accessing its data, notified Russia’s data regulator and begun an internal review.
The company said the potentially exposed information may include customers’ names, addresses, phone numbers, email addresses and dates of birth, as well as order details. Dodo Pizza did not specify how many customers could be affected or whether investigators had confirmed that data was copied or taken.
Dodo Pizza said it does not store payment data and that this information is safe. It also said it had already notified Roskomnadzor, Russia’s communications and data-protection regulator. The company’s statement did not provide details about how the attack was carried out or when the internal review would be completed.
The Telegram channel Baza reported that hackers had obtained data on 68 million customers in several countries, including order histories covering 15 years. That figure and the reported scope come from Baza; Dodo Pizza’s statement, as described by Meduza, did not confirm them. The company’s own account refers to possible access to data belonging to some customers.
Customer Data Across Dodo’s Markets
The incident concerns information that can identify customers and reveal where they live, how to contact them and what they have ordered. If accessed or misused, that data could expose affected people to targeted scams or unwanted contact. The company has not confirmed that information was taken, so the scale and practical risk remain uncertain.
Dodo Pizza operates across multiple countries. Meduza reported that, as of fall 2026, the chain had more than 1,527 pizzerias in Russia and 27 other countries. That international footprint makes the company’s investigation relevant to customers beyond Russia, although the company has not said which locations or customer groups may be involved.
The reported difference between Dodo Pizza’s limited description and Baza’s much larger figure makes verification important. Until the company or investigators establish the affected records and locations, customers cannot use the 68 million figure as a confirmed count.
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Attack Reported Over Two Days
Dodo Pizza placed the attack on September 27–28. Its statement, as reported by Meduza on September 29, said the hackers had been blocked from accessing company data and that an internal review was underway. The company also said it had notified Roskomnadzor.
The company’s description identifies categories of information that may have been accessed but does not establish that every listed category was exposed, or that all customers’ records were involved. Likewise, Baza’s report describes a much broader set of alleged data, but the source material does not include independent confirmation of that account.
Dodo Pizza’s statement addresses payment information separately: the company said it does not store it. That assurance is limited to the payment data the company says it does not hold; it does not resolve what personal or order information may have been accessible during the attack.
““We don’t store payment data — it’s safe.””
— Dodo Pizza
Scope of the Exposure Remains Unknown
Dodo Pizza has not said how many customers may be affected, whether hackers copied records, or which countries or customer accounts were involved. Its statement says data may have been accessed, leaving the extent of any exposure unconfirmed.
The report of 68 million customer records and 15 years of order histories came from Baza and has not been confirmed by Dodo Pizza in the information reported by Meduza. The company has not provided a public account of the attack method, the evidence reviewed so far, or whether any data has appeared in public or been used.
It is also unclear whether the internal review will lead to individual customer notifications, and when the company expects to report its findings. The available information does not identify any confirmed misuse of customer data.
Company Review and Regulator Notice
Dodo Pizza says it is conducting an internal review after blocking the hackers’ access and notifying Roskomnadzor. The review may establish what systems were affected, whether information was copied and how many customers’ records were involved; the company has not announced a timetable or described its next public update.
Further information from the company or the regulator could clarify the incident’s scope and whether customers in particular markets should take specific steps. For now, the confirmed account is that an attack occurred, some customer data may have been accessible, and the company says payment data is not stored in its systems.
Key Questions
When did the Dodo Pizza attack happen?
The company said the attack took place on September 27–28, 2026.
What customer information may have been accessed?
Dodo Pizza said the information may include names, addresses, phone numbers, email addresses, dates of birth and order details. The company has not confirmed which records were exposed or whether data was copied.
Was payment information exposed?
Dodo Pizza said it does not store payment data and that it is safe. The company has not provided further technical details in the reported statement.
Is the report about 68 million customers confirmed?
No. Baza reported that hackers obtained data on 68 million customers and 15 years of order histories, but Dodo Pizza has not confirmed that figure in the report by Meduza.
What is Dodo Pizza doing now?
The company said it blocked the hackers from accessing its data, notified Roskomnadzor and is conducting an internal review. It has not announced when the review will conclude.
Source: rss
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